Application Support Engineer

5G-Starlink Pte.; Malacca City; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading tech company in Malaysia is seeking an Application Support Engineer to provide software application support to end users. Responsibilities include troubleshooting, managing software servers, and documenting business processes. The ideal candidate holds a degree in a relevant field, while fresh graduates are encouraged to apply. Knowledge in SQL queries, software system security, and Linux server management is advantageous. This position demands great attention to detail and problem-solving skills.

Qualifications

• A degree in software engineering, computer science, information technology, or similar.
• Fresh graduates are encouraged to apply.
• Experience in SQL query for updating data is a plus.
• General knowledge in software system security including desktop and mobile apps.
• Meticulous in documenting and organizing sensitive information.

Responsibilities

• Provide software application support to end users, including training and troubleshooting.
• Manage and ensure various software servers and services are operational.
• Analyze and suggest improvements to software application functionality.
• Document user and business process requirements.
• Handle system data alteration requests.

Skills

SQL query

Software manuals preparation

Software system security knowledge

Troubleshooting skills

Attention to detail

Education

Degree in software engineering, computer science, or similar

Tools

Linux server management

Web hosting engines (Apache, Nginx)

Job description

About the job Application Support Engineer

Job Description

Responsibilities:

• Provide software application support to end users, including training, documentation, troubleshooting, etc.
• Consult with the software development team, internal users, and clients to improve application performance.
• Analyze and understand the company's process flow and suggest improvements to software application functionality to better fit business processes.
• Documenting user and/or business process requirements.
• Managing and making sure that various software servers and/or services are up and running.
• Establishing the root cause(s) of application errors and/or bugs, and escalating serious issues to the software development team.
• Monitoring and identifying areas of software performance metrics that can be improved.
• Keeping records of application software releases, configurations, and scheduling software releases and/or updates.
• Handle system data alteration requests by users or other business units.

Requirements:

• A degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
• Fresh graduates are encouraged to apply.
• Experienced in SQL query for updating data is a plus.
• Able to prepare detailed software manuals, training materials, and business processes.
• General knowledge in software system security, including desktop, mobile, and web apps.
• General knowledge in managing Linux server, and web hosting engines (Apache, Nginx, etc) is preferable.
• General knowledge in some of the back-end and front-end programming languages, and frameworks is preferable.
• Basic knowledge in network configurations, DNS, domain names, etc
• Meticulous in documenting, organizing, storing, and keeping sensitive information safe.
• Great attention to detail and troubleshooting skills.