Application Support Engineer

BD (Tissuemed Ltd); Kulim; On-site; MYR 60,000 - 90,000; Full time

Job summary

A company in manufacturing seeks an Application Support Engineer for site support of eDHR software implementation. This role involves diagnosing issues, supporting user interactions, and ensuring system performance. Applicants should hold a relevant bachelor's degree and possess 2-5 years of experience in application support or IT operations. The position offers opportunities for professional growth in a regulated environment and requires strong problem-solving skills. Located in Kulim, Kedah, Malaysia.

Qualifications

• 2–5 years of experience in application support, MES systems, or IT operations in a regulated manufacturing environment.
• Hands-on experience with MES platforms, preferably Apriso.
• Experience supporting digital manufacturing systems or eDHR platforms.

Responsibilities

• Diagnose and resolve issues related to eDHR applications.
• Monitor eDHR system health and performance.
• Develop and deliver training materials for end-users.

Skills

Technical Support & Troubleshooting

Problem-solving

Strong communication skills

Change control familiarity

Interpersonal skills

Education

Bachelor’s degree in information technology, Computer Science, Engineering, or a related field

Tools

MES platforms

SQL

Job description

Job Description Summary

Application Support Engineer position for site support of eDHR software implementation. Expected project period 2 years.

Responsibilities

• Technical Support & Troubleshooting
• Diagnose and resolve issues related to eDHR applications, including data capture, workflow errors, and system performance.
• Provide timely support to users on the shop floor and quality teams using the eDHR system.
• Perform root cause analysis and document resolutions for recurring issues.
• System Monitoring & Maintenance
• Monitor eDHR system health and performance to ensure uptime and data integrity.
• Administer updates, patches, and configuration changes in coordination with IT and OT teams.
• Maintain logs of bugs, glitches, and corrective actions taken.
• User Training & Documentation
• Develop and deliver training materials for end-users, including SOPs and troubleshooting guides.
• Assist non-technical staff in understanding and using the eDHR system effectively.
• Document support activities and maintain a knowledge base for future reference.
• Collaboration & Change Management
• Work closely with developers, validation engineers, and quality teams to implement system improvements.
• Support code migrations and configuration changes across environments (e.g., QA, production).
• Participate in change control processes and ensure validated state is maintained.
• Change Control & Documentation
• Manage and control changes during software implementation and ongoing operations.
• Establish frameworks for securing approvals for workflow and data changes.
• Support audits by providing timely and accurate system evidence.
• Maintain detailed records of issues, resolutions, and system configurations.
• Prepare reports on application performance and support activities.
• Document troubleshooting steps and best practices.

Qualifications

• Bachelor’s degree in information technology, Computer Science, Engineering, or a related field.
• 2–5 years of experience in application support, MES systems, or IT operations in a regulated manufacturing environment.
• Experience supporting digital manufacturing systems or eDHR platforms.
• Familiarity with GMP, data integrity, and audit readiness.
• Hands‑on experience with MES platforms, preferably Apriso.
• Strong troubleshooting skills in application errors, workflow issues, and data integrity.
• Knowledge of SQL, system logs, and performance monitoring tools.
• Experience with patch management, system updates, and configuration changes.
• Proven ability to provide technical support to shop floor and quality teams.
• Experience in root cause analysis, incident documentation, and issue resolution tracking.
• Familiarity with change control processes and validated environments.
• Ability to create and deliver training materials, SOPs, and user guides.
• Skilled in translating technical concepts for non‑technical users.
• Experience maintaining a knowledge base or support documentation repository.
• Strong interpersonal skills to work with developers, validation engineers, IT, and quality teams.
• Ability to support code migrations, environment transitions, and system enhancements.
• Clear and concise communication for issue reporting and stakeholder updates.

Primary Work Location

MYS Kedah - Bard Kulim (Malaysia)