Application Specialist MRI

GE Healthcare; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading global medical technology company is seeking a professional to provide MRI application training and ongoing support to customers in Malaysia. The ideal candidate will have a degree in radiography and significant experience in the MRI clinical field. Responsibilities include delivering training, supporting customer relationships, and collaborating with sales initiatives. Opportunities for travel within ASEAN are available.

Qualifications

• More than 3 years of MR technical/clinical industry experience.
• Experience working on MRI systems.
• Ability to modify messaging based on the audience.

Responsibilities

• Deliver MRI application training in clinical, classroom, and remote settings.
• Provide ongoing applications support as a trusted advisor.
• Act as focal point for customer issues and assist in escalations.

Skills

Communication Skills

Team Collaboration

MRI Clinical Education Training

Technical Expertise

Education

Bachelor degree in radiography or radiologic technology

Tools

Windows Outlook

Word

PowerPoint

Excel

Job description

Job Description Summary

Customer facing staff responsible for MR application training to the end users. Drive continuous education initiative. Introduce and encourage end users to apply the new MR clinical applications to daily practice to improve the image quality and outcomes. Support the GE MRI business for product and sales initiatives.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Responsibilities:

• Deliver MRI application training in the clinical, classroom, and remote settings.
• Provide ongoing applications support as the customer’s trusted advisor throughout the equipment lifecycle to achieve customer’s desired outcomes.
• Primary focus will be to provide support to MRI customers in Malaysia, also periodically support other countries within ASEAN.
• Serve as a subject matter expert (MR) and technical liaison to the sales organization with the goal of strengthening technical capabilities of the team and customer relationships, while also driving business opportunities forward.
• Support product demonstrations, site visits and marketing activities.
• Introduce new product (NPI) features and imaging techniques; partner with customers in developing training plans / strategies that support new product assimilation (MR) and ongoing training needs.
• Coordinate, schedule, and execute objective based system training; monitor and report on training outcomes.
• Act as focal point for MR modality team, identify and solve customer issues, assist in escalations, problem determination, specialty training requests and communicate potential leads to relevant teams.
• Develop meaningful relationships with key opinion leaders (KOLs) to standardize and optimize protocols and support our clinical education initiatives.
• Willingness and ability to travel within Malaysia and periodically within ASEAN

Required Experience:

• Bachelor degree in radiography or radiologic technology with more than 3 years of MR technical/clinical industry experience
• Demonstrated experience working on MRI systems
• Deep understanding of MR clinical education training and associated process implementation.
• Demonstrated experience delivering complex information and modifying messaging based on audience.
• Proficient use of software applications such as, Windows Outlook, Word, PowerPoint, Excel.

Desired Characteristics

• Strong oral and written communication skills. Ability to document, plan, and execute education programs.
• Excellent Interpersonal skills and working as part of a dynamic team environment.
• Demonstrated experience working on GE Healthcare MRI systems.

Additional Information

Relocation Assistance Provided: No