Application Specialist

Premier Inn Hotels LLC (UAE); Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading hotel chain is seeking an Application Specialist based in Kuala Lumpur, Malaysia. The role involves providing application support, training, and technical guidance for diagnostic products. Candidates should have a Bachelor's Degree in Biomedical Sciences or a related field, with at least 2 years of experience in medical laboratories. Strong communication skills in Malay and English are essential. Benefits include a travel allowance and a supportive work environment.

Benefits

Travel allowance

Petrol claims

Meal allowances during field assignments

Performance-based bonus

Opportunity to learn with recognized brands

Supportive working environment

Comfortable office facilities

Qualifications

• Minimum 2 years of medical laboratory experience, preferable in transfusion or transplant laboratory.
• Proactive in learning technical knowledge related to diagnostic applications.
• Must have own transport and be willing to travel.

Responsibilities

• Provide application support and training for clinical diagnostic products.
• Conduct product demonstrations and assist with installations.
• Gather customer feedback for improvements and ensure satisfaction.

Skills

Strong communication skills in both Malay and English

Customer service focus

Analytical and troubleshooting skills

Proficient in Microsoft Office

Education

Bachelor’s Degree in Biomedical Sciences or Medical Laboratory Technology

Job description

• Salary Range MYR 3,000 - 3,999
• City Bandar Sri Damansara
• Country Malaysia

Job Description

Responsible for providing application support, training, and technical guidance for the clinical diagnostic products carried by Biomed Global to both external and internal stakeholders. The Application Specialist contributes to business activities through strong biomedical science knowledge, effective communication, and customer-focused service. This field-based position, based in Kuala Lumpur, includes conducting product demonstrations, assisting with installations and validations, preparing technical reports, and ensuring timely follow-up to maintain high customer satisfaction. The role also involves collaborating with internal teams, gathering customer feedback for improvement, and staying updated on relevant clinical and technical developments while supporting customers across Malaysia.

Requirements

Bachelor’s Degree in Biomedical Sciences or Medical Laboratory Technology (Master’s degree is an advantage) with CGPA > 3.0

Minimum 2 years of medical laboratory experience, with mandatory experience in transfusion or transplant (HLA) laboratory.

Experience in transplant/HLA laboratory is an added advantage.

Strong communication skills in both Malay and English (spoken and written).

Good interpersonal skills with a strong focus on customer service.

Strong analytical, troubleshooting, reporting, and presentation skills.

Proficient in Microsoft Office (Word, Excel, PowerPoint).

Responsible, independent, well‑organized, and able to manage time effectively.

Proactive in learning technical knowledge related to instruments, reagents, software, and clinical diagnostic applications.

Must have own transport and be willing to travel within Malaysia (travel allowance provided).

Preferably Malaysian citizens.

Benefits

• Travel allowance
• Petrol claims
• Meal allowances during field assignments
• Performance‑based bonus
• Opportunity to learn and work with internationally recognized diagnostic brands
• Supportive, friendly and collaborative working environment
• Comfortable and modern office with excellent facilities (gym and swimming pool)