Application Operation Support Engineer

Lenovo; Kuala Lumpur; On-site; MYR 60,000 - 85,000; Full time

Job summary

A global technology powerhouse seeks an experienced IT operations specialist in Kuala Lumpur. The role involves supporting application systems, managing user accounts, and monitoring system performance. Candidates should have a Bachelor's degree in Computer Science and 3 years of relevant experience. Strong knowledge of system monitoring tools and Python development skills are essential. This position is ideal for individuals who can work independently and collaboratively in a dynamic environment.

Qualifications

• 3 years of proven experience in application systems support, system monitoring, or IT operations.
• Familiarity with IT service management processes and best practices (e.g., ITIL).
• Ability to work independently and in a team.

Responsibilities

• Provide comprehensive operational and maintenance support for application systems.
• Manage user accounts and permissions across application systems.
• Monitor system performance and troubleshoot issues.
• Collaborate with cross-functional teams to resolve technical problems.
• Maintain documentation of system configurations and procedures.

Skills

Knowledge of system monitoring tools (e.g., Zabbix, Prometheus)

Knowledge of integration systems (e.g., WSO2, Kafka)

Strong problem-solving skills

Solid Python development skills

Good verbal and written communication skills

Familiarity with enterprise-level application systems (e.g., ERP, CRM)

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Job Responsibilities

• Provide comprehensive operational and maintenance support for application systems, including core business applications, IT monitoring systems, integration systems, etc.
• Manage user accounts and permissions across application systems, ensuring all activities in line with internal policies and requirements.
• Monitor system performance and operational status, promptly identify and troubleshoot issues to minimize downtime and ensure smooth system operation.
• Collaborate with cross-functional teams to resolve technical problems related to system integration, user access, and application functionality.
• Maintain documentation of system configurations, user permissions, and troubleshooting procedures for reference and knowledge sharing.

Job Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3 years of proven experience in application systems support, system monitoring, or IT operations.
• Familiarity with IT service management processes and best practices (e.g., ITIL).Strong understanding of IT management principles, standards and processes.
• Ability to work independently and in a team, with good communication skills to interact effectively with technical and non-technical stakeholders.

Skill Requirements

• Knowledge of system monitoring tools (e.g., Zabbix, Prometheus) and techniques to track application performance and health.
• Knowledge of integration systems (e.g., WSO2, Kafka) and experience in supporting system interfaces and data flows.Knowledge and Hands-on experience with user account and permission management.
• Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
• Solid Python development skills, capable of writing scripts for system automation, data analysis, and integration tasks.
• Good verbal and written communication skills.
• Familiarity with enterprise-level application systems (e.g., ERP, CRM) is a plus.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.