Application Engineer

StarDream Cruises; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading cruise line is looking for a software developer to lead projects and provide application support. The role involves conducting system testing, troubleshooting, and collaborating with vendors. Candidates should possess a degree in Computer Science/IT and have at least 3 years of experience, ideally in the hospitality or cruise industry. Strong analytical skills and a customer-oriented mindset are essential for success in this position. Willingness to travel and support shipboard systems is required.

Qualifications

• At least 3 years of work experience, preferably in the Hospitality, Casino or Cruise Ship industry.
• Willing to travel and support shipboard systems as needed.

Responsibilities

• Perform research, analysis, design, test and support of new software programs.
• Provide leadership and guidance to junior associates & developers in systems development.
• Provide application support to shore-based application systems maintaining defined Service Level.
• Conduct system testing, troubleshooting, and user acceptance testing (UAT) during implementation.
• Collaborate with vendors for technical troubleshooting, updates, and system improvements.
• Deliver Level 2/3 support for applications, resolving issues promptly.
• Participate in project activities based on assigned project role.
• Provide timely updates on project progress, challenges, and implementation status.

Skills

Central Reservation System Skills

Online Booking System

API/XML

Payment Gateway

Database – Oracle

Database – DB2

Database – Progress

Database – MSSQL

Applications – CRM

Applications – SAP/ERP

Applications – Fidelio

Applications – Micros (POS)

Applications – Data Warehousing

Applications – Business Intelligence

Education

Diploma / Advanced Diploma, Degree in Computer Science / Information Technology

Job description

Perform research, analysis, design, test and support of new software programs.

Provide leadership and guidance to junior associates & developers in systems development, testing and maintenance.

Provide application support to shore-based application systems maintaining defined Service Level.

Conduct system testing, troubleshooting, and user acceptance testing (UAT) during implementation.

Collaborate with vendors for technical troubleshooting, updates, and system improvements.

Develop and maintain comprehensive documentation for configurations, workflows, and user guides, ensuring knowledge transfer and continuity of support.

Participate in project activities based on assigned project role.

Adhere to defined IT standards, policies, and procedures while continuously updating technical knowledge and skills through training and exploration of new technologies.

Deliver Level 2/3 support for applications, resolving issues promptly and escalating critical cases when necessary, following defined procedures.

Provide timely updates on project progress, challenges, and implementation status to sponsors and leads.

Flexibility to occasionally work extended hours during critical project implementations or urgent support needs.

Perform other task that may be assigned from time to time.

To carry out safety and security duties from time to time and be assigned as member of the Crisis Management Team, as and when needed.

Requirements

Education

Diploma / Advanced Diploma, Degree in Computer Science / Information Technology or equivalent.

At least 3 years of work experience, preferably in the Hospitality, Casino or Cruise Ship industry.

Willing to travel and support shipboard systems as needed.

Technical Skills

• Central Reservation System Skills
• Online Booking System
• API/XML
• Payment Gateway

General Skills

• Database – Oracle, DB2, Progress, MSSQL
• Applications – CRM, SAP/ERP, Fidelio, Micros (POS), Data Warehousing, Business Intelligence

Soft Skills

Good knowledge of Software Development Methodology; and experience in application project development will be an added advantage.

Strong analytical skill in process definition; and able to lead and collaborate with team members.

Customer and results oriented.

Strong sense of responsibility and accountability, with the ability to take ownership of tasks and deliverables.