APAC Tech Servicing Lead: Platform Strategy & Ops

Chubb Insurance; Kuala Lumpur; On-site; MYR 490,000 - 655,000; Full time

Job summary

A leading multinational insurance firm seeks an experienced APAC Head of Technology for Servicing to drive platform strategy and manage change across contact centers and operations. Responsibilities include overseeing portfolio delivery, production support, and collaboration with regional platform owners. Candidates should have a degree in IT, over 15 years in technology management, and experience with tools like JIRA. Strong communication and flexible leadership skills are essential. This role offers a chance to impact customer experience across diverse APAC markets.

Qualifications

• 15+ years Technology Platform / Portfolio Management experience.
• Experience with agile system development methods.
• Ability to manage a portfolio of projects in parallel.

Responsibilities

• Drive Platform strategy and roadmap for Servicing and Operational applications.
• Manage APAC consumption of the Servicing/Operation Platforms.
• Conduct and prepare for portfolio governance.

Skills

Excellent communication and presentation skills

Flexible and adaptable

Ability to influence and negotiate

Growth mindset

Conflict resolution

Strong understanding of IT and business change

Remote working experience

Education

Degree qualified in I.T. or a related discipline

Tools

JIRA

Confluence

Job description

A leading multinational insurance firm seeks an experienced APAC Head of Technology for Servicing to drive platform strategy and manage change across contact centers and operations. Responsibilities include overseeing portfolio delivery, production support, and collaboration with regional platform owners. Candidates should have a degree in IT, over 15 years in technology management, and experience with tools like JIRA. Strong communication and flexible leadership skills are essential. This role offers a chance to impact customer experience across diverse APAC markets.