APAC IT Support Specialist — Fast-Track Troubleshooter

Rhenus Logistics; Subang Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A logistics company is seeking a Level 1 support specialist in Subang Jaya, Malaysia. The role requires providing IT support, managing helpdesk tickets, and collaborating with global teams. Ideal candidates will have at least 1 year of experience or be recent graduates. Proficiency in English is necessary, and fluency in Mandarin is a plus. Strong communication and attention to detail are essential for success in this fast-paced environment.

Qualifications

• Minimum 1 year of related work experience; fresh graduates encouraged.
• Fluency in Mandarin is an added advantage.
• Computer literate and willing to learn user support.

Responsibilities

• Provide Level 1 support to users in the APAC region.
• Manage, prioritize, and resolve support tickets.
• Collaborate with IT teams to coordinate projects.

Skills

Proficient in English and local languages

Strong communication skills

Attention to detail

Time management

Education

Higher Secondary / STPM / A-Level / Certificate / Diploma

Tools

Incident management systems

Helpdesk ticketing tools

Job description

A logistics company is seeking a Level 1 support specialist in Subang Jaya, Malaysia. The role requires providing IT support, managing helpdesk tickets, and collaborating with global teams. Ideal candidates will have at least 1 year of experience or be recent graduates. Proficiency in English is necessary, and fluency in Mandarin is a plus. Strong communication and attention to detail are essential for success in this fast-paced environment.