APAC CX Manager (Japanese) – Flexible Work Model

Traveltechessentialist; Subang Jaya; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading travel technology firm based in Subang Jaya, Malaysia, is seeking an experienced Customer Experience Manager fluent in English and Japanese. This role involves managing customer operations, analyzing performance trends, and ensuring excellent service delivery across teams. The ideal candidate will have extensive experience in customer support and strong data analysis skills, contributing to enhancing customer satisfaction. Immigration and relocation will be provided for qualified candidates.

Benefits

Full benefits package

Exciting travel perks

Flexible work model

Career development resources

Qualifications

• 5+ years customer experience with a Bachelor's degree.
• 3+ years customer experience with a Master's degree.
• Experience in Customer/Partner Support and Operations.

Responsibilities

• Analyze trends in cost and experience to identify optimization opportunities.
• Monitor and ensure KPIs are achieved for customer experience.
• Actively manage the network of call center partners.

Skills

Proficiency in English

Proficiency in Japanese

Customer Support

Data analysis

Relationship building

Education

Bachelor’s or Master’s in any field or equivalent experience

Job description

A leading travel technology firm based in Subang Jaya, Malaysia, is seeking an experienced Customer Experience Manager fluent in English and Japanese. This role involves managing customer operations, analyzing performance trends, and ensuring excellent service delivery across teams. The ideal candidate will have extensive experience in customer support and strong data analysis skills, contributing to enhancing customer satisfaction. Immigration and relocation will be provided for qualified candidates.