APAC Customer Success Specialist - Fintech Growth

Lendela; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing fintech startup in Kuala Lumpur seeks a dynamic Customer Success Specialist to enhance customer journeys and build lasting relationships. The ideal candidate will have experience in Customer Service with strong sales and negotiation abilities. You will work closely with the management team and assist customers across markets like Singapore and Hong Kong. The role includes achieving sales targets and providing excellent customer support. Attractive salary range provided along with sales incentives.

Benefits

Opportunity for growth

Dynamic work environment

Direct influence on company processes

Sales incentives

Qualifications

• Minimum 1 year experience in Customer Service or customer-facing Sales.
• Experience in both CS and customer-facing Sales is a plus.
• Outstanding negotiation skills to handle challenges.

Responsibilities

• Act as the main point of contact for customers regarding their loan applications.
• Liaise between customers and partners for optimal matchmaking.
• Achieve sales targets to help customers get personal loans.

Skills

Customer Service experience

Sales skills

Negotiation skills

Excellent communication

Adaptability to fast-paced environment

Job description

A growing fintech startup in Kuala Lumpur seeks a dynamic Customer Success Specialist to enhance customer journeys and build lasting relationships. The ideal candidate will have experience in Customer Service with strong sales and negotiation abilities. You will work closely with the management team and assist customers across markets like Singapore and Hong Kong. The role includes achieving sales targets and providing excellent customer support. Attractive salary range provided along with sales incentives.