APAC Customer Service Manager – Fire Safety Solutions

Consult Group; Kuala Lumpur; Hybrid; MYR 80,000 - 120,000; Full time

Job summary

A global fire protection leader seeks a Customer Service Manager for the APAC region. This role entails leading a team to ensure superior customer service and satisfaction. The ideal candidate has at least 5 years of customer service management experience, along with strong leadership and analytical skills. The position offers competitive compensation, performance incentives, and flexible working options to support work-life balance.

Benefits

Competitive compensation package

Performance-based incentives

Flexible working arrangements

Qualifications

• A minimum of 5 years of experience in customer service management.
• Leadership and managerial skills to motivate and coach team members.
• Strong software skills including MS Office and Salesforce.

Responsibilities

• Lead and motivate the customer service team for exceptional service.
• Monitor and analyze performance metrics for customer satisfaction.
• Resolve complex customer complaints and inquiries.

Skills

Customer-centric mindset

Leadership skills

Excellent communication

Analytical mindset

Strong software skills

Tools

MS Office

Salesforce

Job description

A global fire protection leader seeks a Customer Service Manager for the APAC region. This role entails leading a team to ensure superior customer service and satisfaction. The ideal candidate has at least 5 years of customer service management experience, along with strong leadership and analytical skills. The position offers competitive compensation, performance incentives, and flexible working options to support work-life balance.