ISG Operations Specialist

Lenovo; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading technology company in Kuala Lumpur is seeking a skilled professional to oversee operational processes, streamline efficiencies, and manage budgets. The successful candidate will analyze current operations, monitor performance metrics, and develop strategies to enhance productivity. This role requires strong analytical skills, experience in resource management, and the ability to collaborate across departments to achieve operational excellence. The company is committed to fostering an inclusive workplace.

Benefits

Equal Opportunity Employer

Qualifications

• Experience in optimizing operational processes and systems.
• Ability to manage budgets and monitor financial performance.
• Strong skills in data analysis and performance management.

Responsibilities

• Analyze operational processes to identify areas for improvement.
• Develop new systems to enhance operational efficiency.
• Monitor KPIs and provide feedback to staff.

Skills

Process Streamlining

Resource Management

Budgeting

Performance Management

Quality Control

Risk Management

Data Analysis

Coordination

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

• Process Streamlining / Optimization
• Analyze current operational processes and identify areas for improvement.
• Develop and implement new systems, workflows, and processes to enhance efficiency.
• Monitor the effectiveness of operational changes and make adjustments as needed.
• Working with IT teams to resolve tools issues.
• Resource Management
• Work with regional teams to oversee staffing levels, ensuring that the right number of employees with the right skills are available to meet demand.
• Assess MM growth vs cases for bandwidth assessment in the teams
• Ensure optimal use of technology and tools to support operations.
• Budgeting and Financial Management
• Prepare and manage the operations budget, ensuring cost-effective resource allocation.
• Monitor financial performance and identify opportunities to reduce costs or increase profitability.
• Track and report on operational expenses and provide forecasts for future needs.
• Performance Management
• Monitor KPIs to assess operational performance.
• Conduct regular performance reviews and provide feedback to staff to ensure goals are being met.
• Develop and implement training programs to improve employee skills and productivity.
• Quality Control / Compliance / Training
• Work with QA teams to address any quality issues or non-compliance incidents and take corrective actions.
• Ensuring team process and procedures are being followed.
• Coordinate with managers for upskilling of agents
• Risk Management and Problem-Solving
• Identify potential operational risks and develop mitigation strategies.
• Resolve any operational issues or crises that arise, such as supply chain disruptions or equipment failures.
• Develop contingency plans to address unexpected challenges and ensure business continuity.
• Reporting and Data Analysis
• Gather, analyze, and report on operational data, providing insights to senior management.
• Use data to drive decisions, monitor trends, and forecast future needs.
• Prepare regular reports on performance, budgets, and other key operational metrics for BMS, MBR and other ad hoc performance request.
• Planning, Communication and Coordination
• Act as the liaison between different departments to ensure smooth communication.
• Collaborate with senior management on long-term strategy and planning.
• Coordinate with external partners, suppliers, and other stakeholders to ensure effective collaboration.
• Communicate operational goals and updates to upper management.
• Work with customer service teams to address complaints and improve service delivery.
• Identify opportunities for operational expansion or improvement.
• Support business growth by ensuring operational processes scale with demand.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.