Anti-Fraud Team Leader

Hytech Consulting Management; Kuala Lumpur; On-site; MYR 80,000 - 110,000; Full time

Job summary

A consulting firm in Kuala Lumpur is seeking a leader for their new Anti-Fraud Operations Team. The ideal candidate will have 4-6 years of experience in fraud operations and strong analytical skills. The role involves managing daily case reviews and developing fraud prevention strategies, requiring excellent communication skills in English, with Mandarin preferred. Shift rotations apply, mainly from 9am to 6pm or 2pm to 11pm.

Qualifications

• 4-6 years of experience in fraud operations or payment risk.
• Strong analytical skills and experience in a high-volume environment.
• Proficiency in English; Mandarin is a plus.
• Familiarity with AML concepts and dispute management.

Responsibilities

• Lead the Anti-Fraud Operations Team and establish its structure.
• Oversee case reviews of suspicious activities.
• Develop Anti-Fraud SOPs and generate reports.
• Collaborate with cross-functional teams to resolve cases.

Skills

Analytical skills

Leadership experience

Communication skills

Risk management

Excel proficiency

Fraud operations experience

SOP knowledge

Education

Bachelor’s degree in Finance, Business, or Risk Management

Tools

Microsoft Office Suite

Data analytics tools

Job description

Responsibilities

• Establish and lead the new Anti-Fraud Operations Team, defining team structure, responsibilities, and workflows.
• Oversee daily case reviews related to suspicious withdrawals, account takeovers, friendly fraud, identity theft, and social engineering.
• Manage workload distribution, ensure SLA adherence, and drive operational excellence within the fraud prevention function.
• Conduct quality reviews of investigations and ensure findings are properly documented.
• Conduct comprehensive investigations using internal tools and data analytics to identify
• Review and validate client-submitted documents (KYC, source of funds, proof of transfer) for authenticity and compliance.
• Analyze trading behavior to identify potential abuse (arbitrage, money circulation, bonus
• Collaborate with payment partners and compliance teams to resolve high-risk cases effectively.

Policy, Process, and Reporting

• Develop and maintain Anti-Fraud SOPs, escalation procedures, and internal risk guidelines.
• Generate fraud trend reports and risk management summaries for management review.
• Recommend proactive measures to reduce exposure to emerging fraud types and improve
• Support training initiatives to raise fraud awareness across the broader operations and sales teams.

Cross-Functional Collaboration

• Work closely with the Deposit & Withdrawal, Compliance, and Customer Support teams to ensure end-to-end case resolution.
• Coordinate with the Product and Engineering teams to refine fraud detection tools and
• Liaise with regional teams (Taipei, Malaysia, Philippines, Morocco) to align risk strategies across time zones and markets.

Qualifications & Skills

• Bachelor’s degree in Finance, Business, or Risk Management (or equivalent work experience).
• 4–6 years of experience in fraud operations, payment risk, or trading compliance.
• Proven leadership/management experience in a high-volume, risk-sensitive environment.
• Strong analytical and investigative skills; ability to interpret behavioral and transactional data.
• Excellent written and verbal communication skills in English; proficiency in Mandarin preferred.
• Familiarity with AML concepts, chargebacks, and dispute management is a plus.
• Certifications such as Chainalysis Reactor or Lean Practitioner are advantageous.
• Good at Excel and other Microsoft office tools.
• Familiar with SOP Writing.

Shifts / Work hours

• Open to Shift rotations, mainly 9am - 6pm or 2pm-11pm