Analyst, Services Project Program Management (Fresh Graduate - 2026 Intake)

Dell; Bayan Lepas; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global technology company in Penang seeks a Services Project Management Analyst for project coordination and execution support. The role involves communication with customers, managing project schedules, and ensuring quality standards. Ideal candidates should have strong communication and customer service skills, as well as a technical aptitude. A Bachelor's degree is desirable. This position requires supporting Australian and New Zealand working hours.

Responsibilities

• Assist in the management of projects and support project execution.
• Coordinate project plans by monitoring schedules.
• Handle a variety of customer issues through communication.
• Act as a point of contact for project scheduling.
• Ensure quality and performance measurements are met.

Skills

Clear communication

Customer service skills

Technical aptitude

Time management

Education

Bachelor’s degree

Job description

Services Project/Program Management Analyst (Fresh Graduate - 2026 Intake)

It takes something special to drive the development and implementation of new and exciting products and services. That’s a job for our Services Project and Program Management team within Professional Services. The team works closely with sales, customer service, partners, customers and other technical support groups in cross‑functional teams. Together, they manage the lifecycle of highly complex, high risk projects – from design to delivery.

Join us to do the best work of your career and make a profound social impact as a Services Project Management Analyst on our Services Project/Program Management Team in Penang.

What you’ll achieve

As a Services Project/Program Management Analyst, you will assist in the management of projects and provide support for the execution of a project plan, prioritizing interdependent activities to ensure completion on schedule.

You will:

• Coordinate project plans by monitoring schedules and ensuring quality in all deliveries
• Guarantee the successful completion of required achievements and system‑based project closure
• Handle a variety of customer issues through multiple communications channels
• Act as a point of contact for project schedule
• Ensure quality and performance measurements are met and provide feedback to management

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Ability to communicate clearly and multi‑task in a dynamic environment
• Customer service skills
• Strong technical aptitude
• Capability to manage and prioritize time and resources to meet project requirements
• This role requires supporting ANZ (Australia and New Zealand) working hours

Desirable Requirements

• Bachelor’s degree

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.