Analyst - Insurance Operations

PERSOL Workforce Solutions Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A workforce solutions company in Kuala Lumpur seeks an entry-level Insurance Operations Analyst to support insurance solutions by providing administrative help and responding to queries. Candidates should have a Diploma or Degree in Insurance, Finance, Accounting, or Business Administration, and fresh graduates are welcomed. Responsibilities include preparing reports, supporting invoicing, and assisting with risk management processes.

Qualifications

• Fresh graduates are encouraged to apply.
• Basic understanding of the regulatory environment for insurance.
• Ability to assist with report preparation and invoicing.

Responsibilities

• Assist with report preparation and data entry for internal databases.
• Contribute to achieving Service Level Agreements and business objectives.
• Provide support for risk management and operational processes.
• Handle insurance claims inquiries to maximize value.

Skills

Basic understanding of the insurance business

Data entry skills

Communication skills

Education

Diploma / Degree in Insurance, Finance, Accounting or Business Administration

Job description

Insurance Operations is responsible for the day-to-day delivery of the company’s insurance solutions. They provide administrative and technical support to client-facing brokers and provide support to clients by responding to insurance transaction queries. As an entry-level individual contributor, an Insurance Operations Analyst is ready to apply the knowledge acquired via an advanced education and to start to develop professional skills with the help of a manager and more experienced team members.

Working hours: Monday-Friday, 8:30am‑5:30pm / 9am‑6pm

Pay: RM4,000‑RM6,000

Education: Diploma / Degree in Insurance, Finance, Accounting or Business Administration. Fresh graduates are encouraged to apply.

Responsibilities

• Assist with report preparation initiatives for various internal colleagues and data entry and oversight for internal databases and reference areas.
• Work to contribute to the achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives.
• Support team members by ensuring the timely and accurate production and tracking of invoices and pricing estimates and ensuing documentation.
• Collaborate with colleagues to field basic transactional or operational requests and gain insight regarding the reception of existing processes and transactional channels.
• Provide support for risk management identification processes and procedures.
• Support senior level colleagues with special projects or initiatives by assisting with delivering changes and reporting on related performance.
• Handle basic procedural or operations related insurance claims inquiries to maximize product and function value.
• Ensure quality delivery of services and full compliance with quality and operational standards.
• Possess a basic understanding of the insurance business and the regulatory environment and the related procedural requirements for brokers and other key insurance agreement players.

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What’s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Do you have previous invoicing experience?
• How would you rate your English language skills?