Analyst, Deposit Operations (Account Services)

SMBC SSC Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

A banking services company in Kuala Lumpur is seeking an Analyst, Deposit Operations to perform accurate customer registration and support token replacement exercises. The ideal candidate will have at least 1 year of experience in Banking Operations and a diploma or higher. Responsibilities include supporting internal stakeholders, reviewing operational logs, and maintaining controls related to banking operations. Competitive compensation and career development opportunities are offered.

Qualifications

• At least 1 year of relevant experience in Banking Operations.
• Experience in administrative/transactions related to online banking is advantageous.
• Good knowledge in statutory requirements and/or related rules.

Responsibilities

• Perform customer registration timely and accurately according to business requirements.
• Support expiring token replacement exercises with Head Office Tokyo.
• Provide support to internal stakeholders regarding registration issues.
• Review logs/reports daily.
• Maintain internal operational controls related to SMAR&TS registration.
• Conduct monthly and quarterly inventory stock take.
• Assist in administrative operations related to token boxes and security seals.
• Support operational strategy as guided by the Head of Department.

Skills

Banking Operations

Account Services

Online Banking

Education

Diploma or higher in any field

Job description

Analyst, Deposit Operations (Account Services)

Perform customer registration timely and accurately, within the business requirement from date of receipt of documents, with the ability to manage and support urgent requests from our stakeholders. Any irregularities detected to be openly and promptly communicated to managers for necessary actions and rectifications.

Support and manage expiring token replacement exercises in collaboration with Head Office Tokyo and applicable SMBC Branches.

Provide support to internal stakeholders, including relevant teams from Branches, relating to registration issues and escalating urgent registrations whenever necessary.

Daily review of logs/reports (such as failure email reports, daily summary report etc).

Maintenance of internal operational controls pertaining to SMAR&TS registration, including but not limited to the maintenance of the Team's internal control sheets.

Performing monthly and quarterly inventory stock take, including the maintenance of important internal control sheets with Team Lead and relevant updates in systems (e.g. Security seal inventories, Branch Authorization form changes etc).

Support any other administrative operations such as the maintenance and delivery of token boxes and security seals stock to Branches.

Assist Head of Department to support operational strategy and ensure that the operational activities meet the organizational requirements.

Any other ad-hoc duties assigned by the Head of Department from time to time.

Job Requirements

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, any field.

Preferable at least 1 year of relevant experience in Banking Operations and Account Services (Account Opening/Closure, Account Maintenances, etc).

Experience in administrative/transactions related to online banking is advantageous.

Preferably candidates specializing in Banking/Financial Services or Shared Service Centres or equivalent.

Has good knowledge in statutory requirements and/or related rules.