Analyst - Customer Service & Order Management

Bruker; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading analytical instrumentation company in Malaysia seeks a Sales Administration Specialist responsible for managing the spare part order processes and supporting service functions. The role requires collaboration across multiple departments and excellent communication skills to ensure customer satisfaction. Candidates should hold a Bachelor's degree and have a minimum of 2 years relevant experience, alongside proficiency in SAP and Microsoft Office. This is an opportunity to work in a dynamic environment that values innovation and customer success.

Qualifications

• Minimum 2 years of relevant working experience.
• Strong ability to operate across sales and support functions.

Responsibilities

• Manage entire spare part order process.
• Collaborate with various departments to meet requirements.
• Ensure effective communication for customer excellence.
• Support after sales service requests.
• Prepare shipping documents and coordinate shipments.

Skills

Sales operations experience

Microsoft Office

SAP (S4Hana)

CRM (Salesforce)

Fluency in English

Education

Bachelor degree in related discipline

Job description

Overview

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics. Today, worldwide more than 11,000 employees are working on this permanent challenge at over 90 locations.

Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world’s leading analytical instrumentation companies, Bruker is strongly committed to further fully meet its customers’ needs as well as to continue to develop state-of-the‑art technologies and innovative solutions for today’s analytical questions. Please visit www.bruker.com.

Responsibilities

Summary of Responsibilities: This person will be responsible for overall Sales administration functions for:

• Entire Spare Part Order Process Management (OTC)
• Process and coordinate System requests
• Service Support and Logistics as Back Office Function

Essential Functions:

• Overall order process management (SAP & SFDC) in accordance with Bruker standard policy, SOX, ISO and Revenue Recognition reporting.
• Collaborate cross-functionally with Regional Sales, Selling Entity, Planning, R&D, Manufacturing, Finance and Shipping to ensure both company and customer requirements are met.
• Maintain effective communication with Internal stakeholders and external customer to achieve Customer Excellence.
• After sales service support on additional requests from customer or selling entity.
• Participate in departmental projects aligned with corporate objectives.
• Logistics
  • Prepare shipping documents
  • Coordinate global shipments

Qualifications

Knowledge, Skills and Abilities:

• Experience in sales operations related jobs
• Microsoft Office (Excel, Word, Powerpoint, etc)
• Experience of operating SAP (S4Hana) and CRM (Salesforce)
• Fluency in English; reading/writing and oral communication

Educational Requirements:

• Bachelor degree in related discipline
• Minimum 2 years of relevant working experience