AML Team Lead - KL

Teleperformance USA; Petaling Jaya; On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the customer experience industry seeks a Team Leader to oversee and mentor a dynamic group of professionals. The role involves strategic planning, setting performance targets, and enhancing team capabilities in a fast-paced BFSI environment. Expect to lead impactful projects and maintain a focus on providing excellent user experiences while fostering a culture of growth and development.

Qualifications

• 2-3 years of people management experience as a Team Leader.
• Experience in BFSI, AML, and KYC.
• Ability to deliver feedback and coaching based on Quality monitoring.

Responsibilities

• Provide mentorship and guidance to team members.
• Set clear sales targets and manage day-to-day activities.
• Conduct quarterly performance reviews.

Skills

Problem Solving

Analytical Skills

Communication Skills

Leadership

Education

Bachelor’s degree or equivalent diploma

Job description

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Responsibilities:

• Provide mentorship, guidance, and career development to members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Set clear sales targets, both individual and team-based, and work towards achieving and exceeding these goals.
• Managing the day-to-day activities of the team.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
• Conducting quarterly performance reviews.

Minimum requirements:

• Bachelor’s degree or equivalent diploma
• Minimum 2-3 years of people management experience as TL.
• Must have BFSI, AML and KYC experience.
• Has the ability to deliver feedback and coaching to team members basis the collected data from Quality monitoring and reporting development plan to stakeholders in an actionable format.
• Must be able to spot trends and tendencies with data and drives team to look for insights.
• Strategic thinker with strong analytical and creative problem-solving skills
• Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders on action plan execution.
• Significant experience in a complex fast paced environment
• Passion for ensuring an excellent user experience