Airport Information & Customer Service Specialist

Malaysia Airports Berhad; Miri; On-site; MYR 20,000 - 100,000; Full time

Job summary

A major airport service provider is looking for an Information Assistant in Miri to deliver excellent customer service. The ideal candidate will make flight announcements in Malay and English, manage customer inquiries, and handle complaints tactfully. The role requires strong communication skills, a customer-oriented personality, and basic computer knowledge. Minimum educational requirement is SPM or equivalent, with additional emphasis on relevant experience. Applications close on February 3, 2026, and are open to Malaysian citizens only.

Qualifications

• Minimum 1 year relevant working experience preferred.
• Candidates must be Malaysian citizens.

Responsibilities

• Provide efficient service to all customers.
• Make announcements in Malay and English.
• Answer customer calls politely and professionally.
• Manage complaints and handle difficult situations.

Skills

Good communication skills

Customer service oriented

Able to work independently

Computer literate

Fluent in English

Fluent in Bahasa Malaysia

Education

SPM or equivalent

Job description

A major airport service provider is looking for an Information Assistant in Miri to deliver excellent customer service. The ideal candidate will make flight announcements in Malay and English, manage customer inquiries, and handle complaints tactfully. The role requires strong communication skills, a customer-oriented personality, and basic computer knowledge. Minimum educational requirement is SPM or equivalent, with additional emphasis on relevant experience. Applications close on February 3, 2026, and are open to Malaysian citizens only.