Airline Customer Service Exec — 24/7 Support (Mandarin Bonus)

Scicom (MSC) Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Kuala Lumpur is seeking an Executive – Customer Service to manage travel enquiries and support the contact centre. The ideal candidate should be fluent in English and Bahasa Malaysia, with Mandarin being an advantage. Responsibilities include handling inquiries related to travel reservations and complaints, with opportunities for performance bonuses and medical coverage. This is a full-time, entry-level position with a salary increment upon successful completion of training.

Benefits

Salary starting at RM2,250

Mandarin language allowance RM700

Performance-related bonus

Annual Leave 15 days

Medical Leave 14 days

Medical and hospitalization coverage

Qualifications

• Excellent command of spoken and written English and Bahasa Malaysia.
• The ability to read, write and speak Mandarin is an advantage.
• Dynamic, highly motivated, and result-oriented team player.

Responsibilities

• Assist with all incoming enquiries pertaining to travel reservations, products, and services.
• Resolve customer complaints and enquiries related to changes in travel dates.
• Assist/undertake any other tasks as assigned by management.

Skills

Spoken and written English

Spoken and written Bahasa Malaysia

Mandarin (advantage)

Interpersonal skills

Ability to work independently

Team player

Education

SPM/STPM/Diploma/Degree or equivalent

Job description

A leading customer service provider in Kuala Lumpur is seeking an Executive – Customer Service to manage travel enquiries and support the contact centre. The ideal candidate should be fluent in English and Bahasa Malaysia, with Mandarin being an advantage. Responsibilities include handling inquiries related to travel reservations and complaints, with opportunities for performance bonuses and medical coverage. This is a full-time, entry-level position with a salary increment upon successful completion of training.