Air Export Customer Service Specialist

Agensi Pekerjaan Pride Professional Sdn Bhd; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment agency is seeking an Air Export Executive for an MNC International Freight Forwarder. This role includes managing customer interactions, processing orders, and coordinating air freight operations to ensure excellent service delivery. Candidates should have strong communication skills and experience in air freight logistics. Competitive salary and benefits offered.

Benefits

Competitive salary and benefits package

Work with Fortune 500 companies

Qualifications

• Experience in air freight operations preferred.
• Strong communication and organizational skills.
• Ability to manage customer relationships effectively.

Responsibilities

• Respond to customer inquiries promptly.
• Process customer orders for efficient shipment.
• Coordinate air freight shipments and logistics.
• Monitor and enhance customer satisfaction.
• Manage expectations for key accounts.

Skills

Customer service

Air freight logistics

Order processing

Communication

Job description

PridePRO is a Regional Executive Recruitment Company headquartered in Malaysia, specializing in talent acquisition across Southeast Asia, including Thailand, Indonesia, and Singapore.

Our client is a MNC International Freight Forwarder, is seeking an Air Export Executive to manage customer interactions, ensure seamless service delivery, and support end-to-end air freight operations.

Why Join Our Client?

• Be part of a global leader in airfreight shipping.
• Work with Fortune 500 companies and high-priority clients.
• Competitive salary and benefits package.

Job Overview:

• Respond to customer inquiries promptly and professionally.
• Process customer orders and manage efficient shipment routings.
• Coordinate air freight shipments and transportation logistics.
• Book services with co-loaders for import/export operations.
• Monitor customer satisfaction and implement improvements.
• Manage expectations for key accounts and VIP customers.
• Build and maintain strong customer relationships.
• Collaborate with internal teams on corrective and preventative actions.
• Prepare billing documents with accuracy and efficiency.