AIP Intern - IT Support

Arvato Systems Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 11,000 - 16,000; Part time

Benefits offered by this job

Competitive Monthly Allowance

Tailored Learning Content

Dedicated Mentor & Buddy System

Sponsored Lunch & Unlimited Coffee

Job summary

Arvato Systems Malaysia Sdn Bhd invites undergraduates or postgraduates in the final semester of CS/CE/IT or related fields to join the Internship Program (AIP) in Kuala Lumpur. The role offers hands-on IT support experience, guided by a dedicated mentor, and exposure to incident management, Jira ITSM, and ISMS documentation.

Applicants should have CGPA 3.2+, basic hardware/network knowledge, and strong English communication. Come grow with us through practical learning and real-world projects.

Qualifications

• Be an undergraduate or postgraduate in final semester of your Diploma/Degree/Master’s in Computer Science, Computer Engineering, Information Technology, Information Systems, or related technical discipline.
• CGPA 3.2 or above.
• Basic understanding of computer hardware, networks, and operating systems.
• Familiarity with Microsoft 365 and interest in learning ITSM tools such as Jira.
• Strong problem-solving and analytical thinking skills.
• Excellent verbal and written English communication skills.

Responsibilities

• Learn how enterprise IT support services operate, including incident and service request management.
• Assist in logging, tracking, prioritising, and updating IT incidents and service requests through Jira ITSM.
• Provide basic user support under supervision for hardware, software, network, connectivity, and access issues.
• Support setup, installation, and maintenance of laptops, printers, and Teams Rooms equipment.
• Assist with IT asset inventory, tagging, licences, and disposal records.
• Participate in system monitoring, documentation updates, and incident analysis.
• Support ISMS documentation, internal audit prep, cybersecurity awareness, and compliance activities.
• Learn ITIL service management principles, SLA expectations, procurement processes, and vendor coordination.
• Collaborate with IT team on service improvement and digitalisation initiatives.
• Participate in company-wide initiatives and events.
• Receive guidance and mentorship throughout the internship.

Skills

Problem solving

English communication

Collaborative spirit

Growth mindset

Adaptability

Education

Undergraduate or postgraduate final semester in CS/CE/IT or related

Tools

Jira

Microsoft 365

Job description

Arvato Systems Malaysia, a German-based global IT service solutions company, has been enabling digital transformation for businesses since 2005.

We are now looking for passionate digital savvy individuals to join us in our Arvato Systems Malaysia Internship Program (AIP). Our aspiration is to provide opportunities for the young high-potential Malaysian undergraduates in gaining valuable hands-on digital work experience and related learning as well as being mentored by our people at Arvato Systems Malaysia to prepare them for the workforce.

For anyone interested, this internship program offers a dedicated trackin ISMS & IT Support.

Internship Expectations:

Learn how enterprise IT support services operate, including incident and service request management.

Assist in logging, tracking, prioritising, and updating IT incidents and service requests through the Jira ITSM system.

Provide basic user support under supervision, including troubleshooting hardware, software, network, connectivity, and access issues.

Support the setup, installation, and maintenance of laptops, printers, and Microsoft Teams Rooms equipment.

Assist with IT asset inventory, asset tagging, documentation, licence records, and equipment disposal records.

Participate in basic system monitoring, infrastructure documentation updates, and recurring incident analysis.

Support ISMS documentation, internal audit preparation, cybersecurity awareness, and compliance activities.

Learn ITIL service management principles, SLA expectations, procurement processes, and vendor coordination.

Collaborate with the IT team and other stakeholders on service improvement and digitalisation initiatives.

Participate in company-wide initiatives and events.

Receive guidance and mentorship throughout the internship.

Be open for a two-way feedback and coaching.

Be our brand ambassador.

What Must You Have:

Be an Undergraduate or Postgraduate who is in the final semester of your current Diploma/ Degree/ Master’s in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related technical discipline.

A minimum of CGPA 3.2 and above.

Basic understanding of computer hardware, networks, and operating systems.

Familiarity with Microsoft 365 and an interest in learning ITSM tools such as Jira.

Strong problem-solving and analytical thinking skills.

An excellent verbal and written English communication skills.

A collaborative spirit, growth mindset, adaptability, professionalism, and integrity.

Willingness to go the extra mile to complete assigned tasks on time and to a high standard.

Perks & Benefits of Being an AIP Intern:

Competitive Monthly Allowance

Stay Ahead of Industry Trends

Tailored Learning Content

Dedicated Mentor & Buddy System

Sponsored Lunch & Unlimited Coffee

A Note on Generative AI:

Although Arvato Systems Malaysia embraces GenAI in our operations, we kindly request that you do not use GenAI tools to draft or create the content for your video or presentation. We value originality and your authentic voice at this application stage, as we want to see your personal ideas and genuine enthusiasm.

Data Protection Notice:

In accordance with the Personal Data Protection Act (PDPA) 2010, the personal information you submit will be used solely for recruitment and selection purposes related to this vacancy. Your data will be retained until the successful candidate has been hired and officially onboarded. Thereafter, unless you have provided explicit consent for us to consider you for future opportunities, your data will no longer be actively retained in our recruitment system in line with our data protection practices.