AI Implementation Specialist, Senior Executive (IT)

Watson's Personal Care Stores Sdn. Bhd.; Kuala Lumpur; On-site; MYR 120,000 - 200,000; Full time

Job summary

Watsons Malaysia is seeking an AI Implementation Specialist to lead local AI initiatives, coordinate across IT and business teams, and deliver practical AI solutions with governance. The role includes user training, handover, and ongoing support for measurable business value.

The candidate will prototype AI assistants, automate workflows, and validate pilots while aligning with local workflows and IT standards. 3–5 years in AI implementation is preferred.

Qualifications

• Education: Bachelor's Degree in IT, CS, IS, or related field.
• Experience: 3–5 years in AI solution implementation, business apps, automation, or IT/business solution delivery.
• Strong stakeholder coordination and cross-functional project skills.
• Hands-on experience with enterprise AI tools, assistants, prompt design and low-code automation.

Responsibilities

• Coordinate Group AI initiatives as local PIC, aligning scope, requirements, timelines and risks.
• Lead end-to-end local implementation, configuration, testing, deployment and handover of AI solutions.
• Advise business users on AI adoption, tools and safe usage; drive practical AI adoption.
• Engage AI Champions, gather problem statements, prioritize use cases by benefit, effort and data readiness.
• Prototype and build AI assistants, workflows and lightweight apps using approved tools and APIs.
• Plan and run proofs of concept and pilots, measure time saved, accuracy and adoption.

Skills

AI solution delivery

Stakeholder coordination

Business analysis

User engagement

Low-code automation

Education

Bachelor's degree in IT/CS/IS/Analytics

Tools

Generative AI tools

Low-code/no-code platforms

APIs integration

Job description

AI Implementation Specialist, Senior Executive (IT)

We are seeking an AI Implementation Specialist to serve as the local point of contact for Group AI initiatives and enable practical AI adoption across Watsons Malaysia. The role coordinates end-to-end local implementation, works closely with departmental users and AI Champions to understand operational challenges, and independently develops or configures fit-for-purpose AI solutions and automations. The specialist also provides user guidance, training and ongoing support to deliver measurable business value in a secure and responsible manner.

Key Responsibilities

Group AI Initiative Coordination: Act as the primary local PIC for Group-led AI projects, liaising with Group teams, local IT and business departments. Clarify scope, local requirements, dependencies, timelines and responsibilities; track actions, risks and issues through delivery.

End-to-End Local Implementation: Coordinate local readiness, configuration, integration, testing, user acceptance, deployment and handover of Group AI solutions into the Watsons Malaysia environment. Ensure alignment with local workflows, IT standards and required approvals.

Business User Advisory & AI Adoption: Proactively engage departmental users to understand day-to-day challenges, demonstrate suitable approved AI tools, recommend practical approaches and coach users on safe, effective use of AI in their work.

AI Taskforce & Champion Engagement: Support the local AI Taskforce by engaging departmental AI Champions, gathering and refining problem statements, assessing feasibility and prioritizing use cases based on expected benefit, effort, data readiness and risk.

Hands-On AI Solution Building: Independently prototype, configure and build fit-for-purpose AI assistants, workflows, automations or lightweight applications using approved generative AI, low-code/no-code and scripting tools; integrate with existing systems or APIs where appropriate.

Pilot Validation & Value Measurement: Plan and execute proofs of concept and pilots, test outputs for quality and reliability, obtain user feedback and document measurable results such as time saved, reduced manual effort, accuracy or adoption before recommending scale-up.

User Enablement & Operational Support: Prepare practical user guides, training materials, FAQs and handover documentation; conduct briefings, support go-live, troubleshoot user issues and coordinate escalation to Group, vendors or local IT as needed.

JOB REQUIREMENT

Education: Bachelor's Degree in Information Technology, Computer Science, Information Systems, Business Analytics or a related field.

Experience: 3 to 5 years of relevant experience in AI solution implementation, business applications, automation, digital transformation or IT/business solution delivery; experience coordinating cross-functional projects is preferred.

Stakeholder & Project Coordination: Able to work with Group technology teams, local business users and IT stakeholders; manage requirements, testing, rollout, issue follow-up and clear communication across teams.

Business Analysis & User Engagement: Strong ability to listen to operational pain points, map workflows, identify opportunities, translate needs into actionable AI use cases and guide non-technical users.

Generative AI Tools & Practical Development: Hands-on experience with enterprise-approved generative AI tools, AI assistants, prompt design and low-code/no-code automation; able to independently deliver working prototypes or simple production-ready solutions within governance controls.

At Watsons, we believe in Growing Together through continuous learning and global exposure, embracing The Power of New by integrating innovation and openness, Caring for All by putting people and the planet at the heart of what we do and Making a Mark by creating a supportive environment where every voice is valued and contributions are celebrated.

We're currently reviewing a large number of applications and we truly appreciate your patience and understanding during this time.

About Us

Watsons Malaysia is part of AS Watsons Group, the world's largest international health and beauty retailer operating over 16,000 stores under 12 retail brands in 28 markets, with over 130,000 employees worldwide. For the fiscal year 2022, AS Watsons Group recorded revenue of US$22 billion. Every year, we are serving over 5.5 billion shoppers via our O+O (Offline plus Online) technology-enabled platforms.

Watsons Malaysia is the leading health and beauty retailer with more than 650 Watsons stores and growing in the country serving the needs of all Malaysians. Watsons continues to inspire our customers to enjoy life to the fullest and set the standards in the health, wellness, and beauty market, providing personalized advice in health, beauty, and personal care on top of its market-leading product ranges, making customers LOOK GOOD, DO GOOD, FEEL GREAT every day.

Since 2009, Watsons has been the No.1 pharmacy/drugstore brand in Asia Pacific for the 13th year running*. On top of that, Watsons Malaysia won Platinum Award for the Best in Retail Category 2022 by Putra Brands Award, a premier and only brand award in Malaysia voted by Malaysian consumers. Watsons Malaysia is also the No. 1 Retailer Most Preferred Graduates Employers to Work for by Talentbank Graduates' Choice Award 2022.

*Campaign Asia-Pacific "Asia's Top 1000 Bands online study over 8,000 respondents across 14 markets in Asia Pacific region"