AI Contact Center Product Manager (APAC) - Growth & Strategy

Huawei Technologies (Malaysia) Sdn. Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global ICT solutions provider is seeking a seasoned Product Manager to drive the AI Contact Center initiatives. You will establish sales goals, engage with customers for insights, and lead product development efforts. Ideal candidates will have over 7 years of telecom or IT experience, including expertise in contact center technologies. The role is based in Kuala Lumpur, Malaysia, and offers significant responsibilities in a dynamic environment.

Qualifications

• Minimum 7 years of experience in the Telecommunication or IT industry.
• Track record of managing and launching products from concept to market.
• Deep understanding of contact center operations and technologies.

Responsibilities

• Establish sales goals and ensure delivery as per the business plan.
• Develop a long-term sales and product portfolio roadmap.
• Engage with customers for feedback and product improvement.

Skills

Sales experience

Product management

Excellent communication skills

Ability to work independently

Education

Bachelor degree in Computer Science, Engineering, Telecommunication or equivalent

Tools

CRM systems

IVR systems

ACD systems

Workforce management tools

Job description

A leading global ICT solutions provider is seeking a seasoned Product Manager to drive the AI Contact Center initiatives. You will establish sales goals, engage with customers for insights, and lead product development efforts. Ideal candidates will have over 7 years of telecom or IT experience, including expertise in contact center technologies. The role is based in Kuala Lumpur, Malaysia, and offers significant responsibilities in a dynamic environment.