AI & Automation Operations Specialist

Wahed Invest; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A forward-thinking fintech company in Kuala Lumpur seeks an Operations Automation Specialist. You will analyze customer experience data, automate core business operations, and build dashboards for strategic insights. The ideal candidate has strong analytical skills, automation experience, and is proficient in Excel and SQL. Join a diverse team committed to making finance more accessible and equitable.

Benefits

Direct mentorship

Tangible impact on operations

Global mission with a diverse team

Qualifications

• 2-4 years of experience in an analytical, operations, or automation-focused role.
• Advanced proficiency in Excel/Google Sheets and experience with SQL for data extraction and analysis.
• Hands-on experience with Google Apps Script to automate processes.

Responsibilities

• Analyze customer experience ticket data to identify and solve pain points.
• Develop automated scripts and workflows for data tasks.
• Build dashboards for regional KPIs and strategic insights.

Skills

Analytical skills

Automation experience

Communication

Problem-solving

Tools

Excel

Google Sheets

SQL

Google Apps Script

Low-code platforms (n8n, Zapier)

Data visualization tools (Metabase, Google Analytics)

Job description

A forward-thinking fintech company in Kuala Lumpur seeks an Operations Automation Specialist. You will analyze customer experience data, automate core business operations, and build dashboards for strategic insights. The ideal candidate has strong analytical skills, automation experience, and is proficient in Excel and SQL. Join a diverse team committed to making finance more accessible and equitable.