Agent - Customs Brokerage, Operations

Expeditors; Petaling Jaya; On-site; MYR 45,000 - 60,000; Full time

Job summary

A global logistics company in Petaling Jaya, Malaysia, is seeking a customs compliance professional. You will ensure timely customs clearance, verify compliance of documentation, and manage customer service standards. Candidates should have a diploma and possess strong interpersonal skills, with a proactive attitude. Fresh graduates are welcome to apply. The position offers excellent benefits and opportunities for career growth.

Benefits

Group Medical Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Qualifications

• At least 1 to 2 years of related working experience in a similar position.
• Fresh graduates are encouraged to apply.

Responsibilities

• Enforce compliance with high performance standards.
• Ensure timely customs clearance of cargo.
• Verify compliance of documents for customs.
• Promote compliance with company policies.
• Meet KPI standards per company procedures.

Skills

Good command of written and spoken English

Effective interpersonal skills

Strong organizational skills

Proactive attitude

Understanding of transportation documentation

Education

Diploma or equivalent

Tools

MS Office applications

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

• Enforce full compliance of the Company’s high performance standard in relation to customer service.
• Ensure smooth and timely customs process flow including freight delivery.
• Ensure timely customs clearance of cargo to customer for Import and Export shipments.
• Verify documents received for Import and Export customs purposes are compliant and correct.
• Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations.
• Overseas communications, timely responses to emails and requests (internal and external).
• Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Exhibit team work to ensure team work is managed with operation excellence and exceptional customer service.
• Keep up to date on all regulatory requirements governing the import and export of goods. This includes but is not limited to customs procedures for imports and exports, other government agency requirements i.e. health, agricultural, police and military, export controls and prohibited and restricted goods. Meet KPI standards, as per the company’s procedures.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Complies Training and Development requirement while exhibits the eager to learn attitude.
• To take up additional tasks as required to meet the Department’s needs.

Qualifications

• Candidate must possess at least a Diploma or equivalent.
• At least 1to 2years of related working experience in similar position.
• Understanding oftransportation documentation and termsis a plus.
• Good knowledge of computer and MS Office applications.
• Good command of written and spoken English.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Strong desire to learn.
• Fresh graduates are encourage to apply.

Additional Information

Expeditors offers excellent benefits:

• GroupMedical Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program