Aftersales Senior Specialist/Supervisor

Changan Auto Southeast Asia Co., Ltd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive company is seeking a Quality Assurance professional in Kuala Lumpur to lead after-sales service negotiations and manage spare parts. The ideal candidate has over 5 years of experience in after-sales service management, strong market analysis skills, and proficiency in English. A background in new energy products is preferred. Join a team focused on customer satisfaction and continuous product improvement.

Qualifications

• At least 5 years of relevant work experience in automotive after-sales service management preferred.
• Skilled in market analysis and new energy product maintenance.
• Strong English communication; Chinese language ability is an advantage.

Responsibilities

• Lead negotiations of after-sales service agreements.
• Oversee warranty parts handling and technical training programs.
• Partner with distributors to monitor and report product quality issues.
• Manage after-sales spare parts and inventory turnover.

Skills

Market analysis

New energy product maintenance

English communication

Interpersonal skills

Tools

Tableau

Job description

Quality Assurance, After-Sales, and Training

• Lead negotiations of after-sales service agreements in the market to ensure service quality, cost-effectiveness, and customer satisfaction.
• Oversee warranty parts handling, audits, and technical/service training programs to strengthen distributor capabilities and improve service efficiency.
• Partner with general distributors to monitor, analyze, and report product quality issues, providing timely feedback and driving continuous product improvement.
• Coordinate and resolve after-sales service claims between regional headquarters and distributors, ensuring prompt resolution and minimizing customer complaints.

Spare Parts Sales and Management

• Manage the end-to-end process of after-sales spare parts and accessories, from ordering to execution, to secure timely supply and optimize operational performance.
• Monitor and analyze spare parts inventory turnover at general distributors, providing actionable recommendations to reduce holding costs, improve availability, and increase customer satisfaction.

Requirements

• At least 5 years of relevant work experience; experience in automotive after-sales service management is preferred.
• Skilled in market analysis, new energy product maintenance, and office software (Tableau a plus).
• Strong English communication; Chinese language ability is an advantage.
• Adaptable, with good teamwork and interpersonal skills.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?