After Sales Service Engineer (Singapore & Malaysia)

Dextra Group; Remote; MYR 60,000 - 80,000; Full time

Job summary

A leading engineering firm in Johor Bahru is looking for an AFS Engineer to manage commissioning and documentation for equipment, provide technical support, and conduct training for clients. Candidates should possess a Bachelor’s degree in engineering, with strong English proficiency and proficiency in Microsoft Office. The role requires regular travel to Singapore and involves work on project supervision. We offer a dynamic work environment focused on quality and customer service.

Qualifications

• Experience in customer service role would be beneficial.
• Experience in quality control/inspection would be beneficial.
• Experience on abroad project would be beneficial.
• Willingness/ability to travel regularly (30% to 50% of the time) to Singapore.

Responsibilities

• Ensure commissioning/decommissioning for all DEXTRA equipment.
• Ensure availability of documentation for all DEXTRA equipment.
• Ensure customer training for all DEXTRA equipment crew.
• Ensure technical support Level 3 - on site & from remote.
• Ensure monitoring of customer efficiency.

Skills

English proficiency

Proficiency in Microsoft Office

Electrical skills

Mechanical skills

Automation skills

Hydraulic skills

Education

Bachelor's degree in engineering or related field

Job description

AFS Engineer main duties are as below:

Ensure Commissioning / decommissioning for all DEXTRA equipment:

• Ensure the Installation & commissioning of the equipment for all the countries / project’s site.
• Coordinate with Customers the audit information needed

Ensure the availability of Documentation for all DEXTRA equipment:

• Make available ground floor all the up-to-date documentation (Machine handbooks, BEPQM & TOOLS & consumables references).
• Make accessible for all DEXTRA equipment on site for all troubleshooting notices for the most repetitive breakdowns, for all DEXTRA machines.

Ensure customer training for all DEXTRA equipment crew:

• Train & monitor (by regular audit) that all new operators / setters / QC inspectors / maintenance technicians / supervisors are covering their scope of works accordingly with the actions listed in the “Supervision Manual requirement” & ensure the Issue of training reports (and optional Training certificates).
• Train the Client’s setters & operator on the preparation of test samples.
• Train the Client’s steel fixers on the splice assembly at site.
• Train the Client's managers and supervisors on E-ticketing implementation.

Ensure technical support Level 3 - on site & from remote:

• Ensure a good response time to E-tickets.
• Ensure the needed technical assistance L3 for maintenance from remote, or on site if needed.
• Conduct preventive maintenance Level 3 of all DEXTRA equipment.
• Monitor the standardization of DEXTRA equipment on site & supervise the machine upgrade deployment planning.
• For each troubleshooting ensured by DEXTRA, a technical service report will be provided to the Client (symptoms/root cause analysis/action to repair/parts changed/pending issues).
• Report capability and conditions of the local testing laboratory to Dextra Management and to the Client.

Ensure Monitoring of customer efficiency:

At each site’s visit opportunity:

• Review that operation and quality procedures in place are followed by the Client.
• Supervise randomly the operations of bars cutting, cold forging, threading, and thread integrity testing.
• Monitor the production output and provide recommendations on how to optimize the effectiveness of the workshop.
• Verify that no coupler other than Dextra’s are used on DEXTRA equipment.

Qualifications

• At least a Bachelor’s degree in engineering or related field
• Experience in customer service role would be beneficial.
• Experience in quality control / inspection would be beneficial.
• Experience on abroad project would be beneficial.
• English Level: Very good command of spoken and written
• ITS skills: Proficiency in Microsoft Office
• Other technical skills:
• Willingness / ability to travel regularly (30% to 50% of the time) to Singapore, for periods of 2 to 5 consecutive days.
• Ability to work on project supervision field.
• Skilled in Electrical / Mechanical / Automation / Hydraulic