After-Sales Field Service Engineer

Machinery and Equipment Industry; Penang; On-site; MYR 40,000 - 60,000; Full time

Job summary

A machinery and equipment company in Penang, Malaysia is seeking a Field Service Engineer to handle the installation and commissioning of advanced semiconductor equipment. The ideal candidate will possess a degree in Mechatronics or related fields, with proven experience in field service. Responsibilities include troubleshooting, preventive maintenance, and providing exceptional customer support. This position requires strong analytical and problem-solving skills, excellent communication abilities, and a willingness to travel extensively within Malaysia.

Qualifications

• Experience as a Field Service Engineer in the semiconductor or precision equipment industry.
• Hands-on approach to troubleshooting mechanical and electrical issues.
• Willingness to travel extensively within Malaysia.

Responsibilities

• Execute on-site installation and calibration of semiconductor equipment.
• Perform rapid diagnosis and resolution of mechanical and electrical issues.
• Conduct preventive maintenance to ensure equipment reliability.
• Provide technical support and operational guidance to customers.
• Prepare detailed service reports and maintenance logs.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Education

Diploma or Bachelor's degree in Mechatronics, Electronics, Mechanical Engineering

Job description

Job Recruitment Notice - SIMTECH AUTOMATION (M) SDN. BHD.

Company Profile

SIMTECH AUTOMATION (M) SDN. BHD. mainly engages in the wholesale, import, and export of industrial machinery, automation equipment, and engineering components; undertakes the assembly and system integration of such equipment; provides engineering design, consulting, and technical services for industrial automation systems and production processes; and is responsible for the repair and maintenance of industrial machinery, tools, and related equipment.

Workplace

Penang, Malaysia

Installation & Commissioning: Execute on-site installation, calibration, and fine-tuning of advanced semiconductor equipment to ensure optimal performance and meet all specifications.

Troubleshooting & Repair: Perform rapid and accurate diagnosis and resolution of complex mechanical, electrical, and software issues to minimize customer downtime.

Preventive Maintenance: Conduct scheduled and unscheduled maintenance activities to ensure equipment reliability and longevity.

Customer Support & Training: Provide exceptional on-site and remote technical support, and offer basic operational guidance to customer personnel.

Reporting & Documentation: Prepare and submit detailed service reports, maintenance logs, and weekly updates to ensure clear communication and record-keeping.

Cross-Functional Collaboration: Act as a critical technical liaison between customers, the sales team, and the internal design/engineering team to feedback product performance information and drive improvements.

Customer Relationship Management: Build and maintain strong, positive relationships with clients through professional communication and a commitment to superior service.

Diploma or Bachelor's degree in Mechatronics, Electronics, Mechanical Engineering, or a related field.

Proven experience as a Field Service Engineer, preferably in the semiconductor or precision equipment industry.

Strong analytical and problem-solving skills with a hands-on approach.

Excellent communication and interpersonal skills to effectively interact with customers and internal teams.

Ability to work independently, manage schedules, and respond promptly to service requests.

Willingness to travel extensively within Malaysia.

Contact Information

Contact Person:

Wing [phone]
Chai [phone]

Joy [phone]

We sincerely invite outstanding candidates to join us and grow together with the company!

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