Advisor, Business Operations

Dell Technologies; Kuala Lumpur; Hybrid; MYR 80,000 - 110,000; Full time

Job summary

A leading global technology company in Kuala Lumpur is seeking an Operations Manager for Parts and Power. The role includes overseeing processes related to spare parts operations and collaborating with multiple teams across regions. Candidates should have at least 5 years of relevant experience and strong analytical skills. Flexible work options are available, fostering a balance between personal and professional life.

Benefits

Flexible and hybrid work

Mentorship programs

Formal training opportunities

Qualifications

• 5 years of related experience in an operations function.
• Experience with Dell spares planning or supply processes is an advantage.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Oversee end‑to‑end processes related to Parts and Power.
• Collaborate with various teams to standardize and automate processes.
• Identify opportunities for improving the customer experience.

Skills

Analytical background

Strong MS Excel skills

Project management in fast-paced environments

Communication with international stakeholders

Tools

Automation systems

Dell systems (Prophet, SPMD, Domino)

Job description

Job Description

• We are part of Client Peripherals Product Group supporting Parts & Power product categories (batteries, power adapters, memory, storage, graphic cards, replacing LCD & keyboards, motherboards, palmrest, etc.) across all regions.
• This role is designed to oversee end‑to‑end processes related to Parts and Power, including spare parts operations, supply‑related processes, pricing, and reporting. Our goal is to provide maximum support, enable business growth, and improve customer expectations by making our products easy to find and buy.
• Collaborate with Dell Client Peripheral Launch Managers, Regional Product Line Managers, Supply & Demand Planners, Pricing, and Services teams to fine‑tune and simplify existing processes, standardize them across all regions, and automate as much as possible.
• Actively identify new opportunities to improve the customer experience during the purchase path and drive new business initiatives.
• Serve as the main point of contact for stakeholders supporting our global business, ensuring seamless communication and coordination. The team is based in 7 countries, with regular communication with partners from the AMER, EMEA, and APJC regions.

Essential Requirements

• 5 years of related experience in an operations function; experience with Dell spares planning or supply processes is an advantage.
• Analytical background with a strong focus on details.
• Strong MS Excel skills and experience with reporting and data analysis, including working with large data sets from multiple sources.
• Experience in automation systems and integrating those systems with other technologies.
• Ability to manage multiple projects simultaneously in a fast‑paced environment, work with international stakeholders from APJC, EMEA, and AMER regions, and join evening calls as needed (approximately 4‑12 calls per month).

Desirable Requirements

• Knowledge of Dell systems (Prophet, SPMD, Domino) is an advantage. Ability to deliver work on time and to the required quality.
• Eager to learn new things, proactive, team player, and curious about how things work and how to improve them.

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 21 August 2025

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Job ID: R268695

Company Benefits

Want to go deep into your craft as a subject matter expert? Dell is committed to offering candidates unparalleled career growth.

Networking Opportunities

You’ll get to participate in mentorship programs and formal training with industry leaders.

Work‑Life Balance

Flexible and hybrid work is part of our culture. We give team members the flexibility they need to fulfil their personal lives.

Here at Dell Technologies, there are endless challenges and rewards. Opportunities across the globe. A team fueled by collaboration. A culture that fosters innovation and values a diverse and inclusive workplace. We’re made up of strong, smart people dedicated to doing their best work and driving success for our customers.

Dell’s team members come from all backgrounds, religions, nationalities, gender orientations, and more.