Advisor, Business Operations

Dell; Bayan Lepas; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading technology company in Penang is seeking a Transformation and Analytics Advisor to oversee processes related to Parts and Power. The ideal candidate will have 5 years of operations experience, strong analytical skills, and the ability to work with international teams to improve customer experience. Join a dynamic team focused on innovation and growth.

Qualifications

• 5 years of related experience in operations function.
• Understanding Dell spares planning or supply processes is an advantage.
• Experience with big data and data analysis.

Responsibilities

• Oversee end-to-end processes related to Parts and Power.
• Collaborate with global stakeholders for process improvement.
• Identify opportunities to enhance customer experience.

Skills

Analytical skills

Strong MS Excel skills

Experience in automation systems

Ability to work on multiple projects

Proactiveness

Tools

Dell systems (Prophet, SPMD, Domino)

Job description

Overview

Transformation and Analytics Advisor

We’re proud to be in the solutions business at Dell Technologies. And our business solutions are built on deep analysis and insight. Our Business Operations team within Business Support develops solutions to current and future challenges. We support activities ranging from marketing and manufacturing to maintenance and more. We define scope and objectives based on a thorough understanding of end users, business needs and processes. From analyzing, evaluating and documenting requirements through to specifying solutions, we strive to improve processes and maximize potential.

Join us to do the best work of your career and make a profound social impact as a Transformation and Analytics Advisor on our Team in Penang

Responsibilities

• We are part of Client Peripherals Product Group supporting Parts & Power product categories (as batteries, power adapters, memory, storage, graphic card, replacing LCD & keyboards, motherboards, palmrest, etc.) across all the regions.

• This role is designed to oversee end-to-end processes related to Parts and Power, including spare parts operations, supply-related processes, pricing, and reporting. Our goal is to provide maximum support, allowing us to grow our business and improve customer expectations. We want to make our product easy to find and easy to buy.

• In this role, you will collaborate with the Dell Client Peripheral Launch Managers (PM), Regional Product Line Managers, Supply & Demand Planners, Pricing, and Services teams. The focus will be on fine-tuning and simplifying existing processes, standardizing them across all regions, and automating as much as possible.

• Additionally, you are expected to actively identify new opportunities to improve the customer experience during the purchase path and drive new business initiatives.

• As the main point of contact for stakeholders supporting our business globally, you will play a crucial role in ensuring seamless communication and coordination. This is a global role, our team is based in 7 countries, and you will regularly be communicating with partners from the AMER, EMEA, and APJC regions.

Essential Requirements

• 5 years of related experience in an operations function, understanding Dell spares planning or supply processes is an advantage

• Analytical background and focus on details

• Strong MS Excel skills and experience with reporting and data analysis, ability to work with big data coming from different sources

• Experience in automation systems and integrating those systems with other technologies

• Ability to work on multiple projects at the same time in a fast-paced environment; work with international stakeholders from APJC, EMEA and AMER regions and join evening calls as needed (approx. 4-12 calls per months)

Desirable requirements

• Knowledge of Dell systems (Prophet, SPMD, Domino) is an advantage. Ability to deliver job in desired time & quality

• Eager to learn something new, proactiveness, team player. Curious about how things work and how to make them better

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 21 August 2025

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.