Administrator, Reconciliation Production Services (Contract)

RBC; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading banking institution in Kuala Lumpur is seeking a full-time client service representative. You will assist clients with banking transactions, resolve complaints, and maintain records of interactions. Strong customer service and communication skills are necessary. This role offers an inclusive work environment and the opportunity to contribute to our banking services.

Qualifications

• Assist clients with transaction fulfillment via phone or email.
• Resolve complaints regarding banking services.
• Maintain records of all customer interactions.

Responsibilities

• Respond to client inquiries about bank products.
• Provide follow-up calls to clients as necessary.
• Analyze the validity of customer requests/complaints.

Skills

Active Learning

Communication

Critical Thinking

Customer Service

Operational Delivery

Process Improvements

Time Management

Job description

Overview

Assists clients with client transaction fulfillment.

Responds to client inquiries regarding bank products and services via phone or email; obtains and analyzes the validity of a customer's requests/complaints.

Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary.

Keeps records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.

Job Skills

• Active Learning
• Communication
• Critical Thinking
• Customer Service
• Operational Delivery
• Process Improvements
• Time Management

Additional Job Details

• Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA
• City: Putrajaya
• Country: Malaysia
• Work hours/week: 40
• Employment Type: Full time
• Platform: WEALTH MANAGEMENT
• Job Type: Contract (Fixed Term)
• Pay Type: Salaried
• Posted Date: 2025-10-21
• Application Deadline: 2025-12-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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