Admin (Money Transfer)

Jobstreet Malaysia; Seremban; On-site; MYR 20,000 - 30,000; Part time

Job summary

A financial services company in Seremban is looking for a Short-term part-time Customer Service role, with the potential to transition to full-time based on performance. Responsibilities include processing financial transactions, ensuring compliance with regulations, handling cash with accuracy, resolving customer issues, promoting services, and supporting daily branch operations. Ideal candidates should have excellent communication skills and a commitment to maintaining high standards of service.

Responsibilities

• Provide professional face-to-face customer service, processing financial transactions accurately.
• Verify and enter customer details, ensuring compliance with AML and KYC regulations.
• Handle cash transactions and maintain organized records for auditing.
• Resolve customer issues promptly, providing solutions or escalating as needed.
• Promote services to enhance customer experience and support business growth.
• Assist with branch operations and other administrative tasks as assigned.
• Participate in training to stay updated on best practices and compliance.

Job description

This is Short-term part-time role, with the opportunity to transition to full-time based on performance

KEY RESPONSIBILITIES / MAJOR TASKS

Customer Service & Transactions – Provide professional face-to-face service to customers by processing financial transactions, including money transfers, money orders, bill payments, and other Ria products. Handle inquiries courteously and assist with service information, transaction follow-ups, and cancellations.

Compliance & Data Accuracy – Verify and enter customer details with accuracy, ensuring full compliance with company policies, Anti-Money Laundering (AML), and Know Your Customer (KYC) regulations. Remain vigilant against suspicious or fraudulent activities and report potential risks immediately.

Cash Handling & Reconciliation – Ensure accurate handling of all cash transactions by balancing the register daily, securing and bank in to designated bank account as required, and maintaining complete, organized transaction records in line with audit and compliance standards.

Problem Resolution & Escalation – Identify and address customer concerns, issues, or complaints promptly, providing appropriate solutions or escalating to the management team when necessary.

Sales & Service Promotion – Proactively promote Ria’s services, offers, and value-added solutions to enhance customer experience, build loyalty, and support business growth.

Operational & Administrative Support – Assist in day-to-day branch operations, administrative duties, and other tasks assigned by management to ensure smooth and efficient service delivery.

Continuous Learning & Improvement – Participate in regular training and development programs to stay updated on compliance requirements, system updates, and customer service best practices.