admin cum account officer

MEETZ CAPITAL SDN BHD; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial services provider in Malaysia is looking for an Administrative Support professional to manage customer interactions and internal operations. The role involves handling phone calls, managing appointments, verifying loan documents, and ensuring office organization. Ideal candidates will have strong communication abilities and experience in customer service and administrative tasks. This position offers a chance to work in a dynamic environment focused on excellence and compliance.

Responsibilities

• Manage phone calls, emails, and correspondence efficiently.
• Schedule appointments and maintain accurate company records.
• Prepare reports, memos, and internal documents as required.
• Greet and assist customers with loan applications.
• Provide clear explanations of loan terms, repayment options, and required documents.
• Address customer inquiries and resolve complaints professionally.
• Verify customer documents and input data into the loan management system.
• Ensure all necessary paperwork is completed and properly filed.
• Assist in reviewing and processing loan applications.
• Maintain accurate records to ensure regulatory compliance.
• Ensure proper documentation is in place for audits and legal requirements.
• Reconcile daily transactions and report any discrepancies.
• Order office supplies and manage inventory efficiently.
• Coordinate with vendors and service providers for office needs.
• Ensure the office environment remains organized and well-maintained.

Job description

1.1 Administrative Support

• Manage phone calls, emails, and correspondence efficiently.
• Schedule appointments and maintain accurate company records.
• Prepare reports, memos, and internal documents as required.

1.2 Customer Service

• Greet and assist customers with loan applications.
• Provide clear explanations of loan terms, repayment options, and required documents.
• Address customer inquiries and resolve complaints professionally.

1.3 Loan Processing Assistance

• Verify customer documents and input data into the loan management system.
• Ensure all necessary paperwork is completed and properly filed.
• Assist in reviewing and processing loan applications.

1.4 Compliance & Record-Keeping

• Maintain accurate records to ensure regulatory compliance.
• Ensure proper documentation is in place for audits and legal requirements.
• Reconcile daily transactions and report any discrepancies.

1.5 General Office Management

• Order office supplies and manage inventory efficiently.
• Coordinate with vendors and service providers for office needs.
• Ensure the office environment remains organized and well-maintained.