Admin Assistant & Customer Service - Malacca

Rentokil Initial; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prominent service provider in Malacca is seeking a motivated Service Planner, also known as Admin Assistant & Customer Service. This role involves planning service appointments, coordinating with the service team, and ensuring accurate data entry. Applicants should have a minimum diploma/degree and at least 2 years of relevant experience. The position offers a competitive salary with comprehensive benefits, including insurance and retirement plans.

Benefits

Attractive base salary

Comprehensive Insurance Plans

Additional Retirement benefits

Staff Purchase Plans

Qualifications

• Minimum 2 years of experience in capacity analyses and service schedule.
• Able to handle timelines without affecting quality of work.
• Excellent attention to detail and negotiation skills.

Responsibilities

• Plan customers' service appointment and coordinate with service team to create optimal schedule.
• Ensure all data is input onto the in-house system accurately and efficiently.
• Compile service reports and invoice to customer upon request.

Skills

Good communication skills

Planning and organisational skills

Ability to prioritize tasks

Customer-oriented

Result-driven

Multi-lingual communication

Education

Minimum Diploma/Degree holder

Job description

We are looking for a motivated, dynamic Service Planner, also known as Admin Assistant & Customer Service to join our team. Your responsibilities will be to plan customer's service appointment, assigned and coordinate with serve team to create optimal service schedule.

To help achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

In This Role You Will Be Responsible For

• Plan customers' service appointment and coordinate with service team to create optimal schedule
• Ensure all data is input onto the in-house system accurately and efficiently
• Follow up with service team to ensure no service backlogs
• Analyse service team capacity data for service schedule improvement
• Attend monthly stock take and prepare stock closing reports
• Compile service reports and invoice to customer upon request
• Prepare monthly reports

Requirements

• Minimum Diploma/Degree holder in any field
• Minimum 2 years experience in capacity analyses and service schedule
• Good communication skills and has the ability to communicate fluently on the phone
• Good planning and organisational skills with attention to details
• Ability to prioritise tasks with effective time management
• Able to handle timelines without affecting quality of work
• Customer‑oriented
• Result‑driven
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable

• Excellent attention to detail and negotiation skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi‑lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Benefits

Rewards and Benefits

• Attractive base salary
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out‑patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Operation and Service Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Location of this branch

Rentokil Initial (M) Sdn Bhd. No.13, Jalan IKS-M4, Taman IKS Merdeka, 75350 Batu Berendam, Melaka.