Admin Assistant

OneWorks; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A logistics company in Kuala Lumpur is seeking an applicant for a role focused on verifying towing case details and maintaining clear communication with workshops and customers. The position requires proficiency in English and Bahasa Malaysia, with basic knowledge of Microsoft Excel. Fresh graduates are encouraged to apply, and the role is based in Kuchai Lama, ensuring quality standards are met before case closure.

Qualifications

• Minimum SPM and above qualification required.
• Fluent in English and Bahasa Malaysia.
• Fresh graduates are encouraged to apply.
• Basic knowledge of Microsoft Excel.
• Willing to work in Kuchai Lama.

Responsibilities

• Verify towing case details after creation.
• Validate uploaded photos related to the case.
• Ensure proof-of-delivery records are clear.
• Correct billing errors and escalated discrepancies.
• Reply to workshop email inquiries with necessary information.
• Maintain quality standards before closing cases.
• Report unusual cases to management.
• Handle ad hoc tasks assigned by superiors.

Skills

Proficient in English

Proficient in Bahasa Malaysia

Basic proficiency in Microsoft Excel

Education

Minimum SPM and above

Job description

Verify all towing case details after creation.

Validate uploaded photos including vehicle, license plate, pickup location, and drop-off location.

Ensure proof-of-delivery records are clear and complete.

Correct billing errors or escalated charge discrepancies to supervisors.

Reply to workshop email enquiries with required information such as charges, photos, proof of delivery, and case status.

Provide timely and professional responses to workshops, customers, and internal teams.

Maintain quality standards for all verified cases before closing or billing.

Report unusual cases, discrepancies, or policy violations to management.

Handling adhoc tasks that assign by superior.

Requirements

• Minimum SPM and above
• Proficient in English & Bahasa Malaysia (knowledge of Mandarin is a plus)
• Fresh graduates are encouraged to apply
• Basic proficiency in Microsoft Excel
• Willingness to work in Kuchai Lama

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