Admin Assistant

JLL; Johor Bahru; On-site; MYR 30,000 - 40,000; Full time

Job summary

A global real estate services firm seeks a professional in Johor Bahru to oversee finance management, provide administrative support, and handle helpdesk coordination. Ideal candidates will have 2 years of relevant experience and a diploma/degree. Strong customer service skills and excellent communication abilities are essential. This on-site role offers a dynamic work environment focused on efficiency and teamwork.

Qualifications

• 2 years of experience in a related field.
• Basic finance and procurement knowledge is advantageous.
• Proven ability to work effectively in a team environment.

Responsibilities

• Assist in financial processes and reporting.
• Track and record staff administration.
• Log and manage helpdesk service requests.
• Conduct performance assessments of vendors.

Skills

Customer service attitude

Interpersonal skills

Communication skills

Multi-tasking

Team collaboration

Education

Diploma/Degree or equivalent work experience

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Responsible in overall coordination of finance management, administration support and provide assistance to Facilities Helpdesk related scope of work.

Finance Management

• To assist Facilities Manager and site team in Project Template preparation, PO issuance, Invoice issuance and verification including all related processes and procedures between the Client and JLL.
• To ensure that the financial processes are being followed including timely financial reporting submission.
• Responsible in managing JLL vendor management system from proper registration, system update and regional coordination work.

Administration Support

• To ensure all staff administration related are properly tracked and recorded (attendance, leave, overtime, etc.)
• To assist the Client in parking management finance administration work and submit relevant reporting.

Helpdesk Administrator Support

• Receive and log complaints with complete details of the service request from the staff.
• To create service request/work order and assign the relevant task to the technical team with target completion as per agreed KPI/SLA.
• Follow up completion, close the service request/work order and provide updates thru the system.
• Communicate back to the staff and provide the update upon completion. Regular updates if the task requires longer completion timeline.

Procurement & Vendor Management

• To conduct performance assessment of technical vendors and ensure the delivery are as per agreed SLA/KPI.
• To assist the Facilities Manager and ensure vendor procurement processes are in compliance to both Client and JLL guidelines.

Qualifications and Ideal Experiences

• Diploma/Degree or equivalent work experience is required.
• 2 years of experience in related field.
• Some basic finance and procurement knowledge or experience will be an advantage.
• Strong customer service attitude and interpersonal skills is required.
• Excellent written and verbal communication skills are required.
• Proven ability to execute multiple tasks efficiently and effectively.
• Proven ability to work effectively in a team environment.
• Demonstrated flexibility, organization, and self-motivation.

Location: On-site – Johor Bahru, Malaysia

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