Accreditation Officer

Award Global Nepal; Remote; MYR 150,000 - 200,000; Full time

Job summary

A dynamic mortgage solutions provider in Malaysia is seeking an Accreditation Officer for its Mortgage Division. This role involves managing the accreditation and reaccreditation of brokers, ensuring compliance with industry regulations, and maintaining accurate records. Candidates should have a Bachelor's degree and 1-2 years of relevant experience, alongside strong communication skills and attention to detail. The position offers a competitive salary and comprehensive benefits, making it an excellent opportunity for professional growth.

Benefits

Comprehensive health and medical insurance

Competitive market salary

Opportunities for personal development

Qualifications

• 1-2 years of experience in admin or compliance support roles.
• Strong communication skills and excellent attention to detail.
• Comfortable working in a structured and process-oriented environment.

Responsibilities

• Manage end-to-end accreditation processes for brokers.
• Maintain accurate and current records in internal systems.
• Ensure all accreditations align with compliance standards.
• Conduct regular internal audits for compliance.

Skills

Strong communication skills in English

Attention to detail

Proficient in Microsoft Office

Education

Bachelor’s degree in Business Administration, Management, Law, Finance, or related field

Job description

About Us

Award Global, founded in 2005, is a group company with five offices in Australia, China, and the Philippines. We integrate real estate development and sales, property management, financial services, and international remittance.

Since our inception, Award Global has provided comprehensive financial services to various clients, including Chinese Australians, international students, and individuals overseas. Our services cover home loan financing, real estate investment advice, fund and wealth management products, business investment solutions, property management, and foreign exchange transfers. With a wealth of local experience in real estate development, we also offer project development and trusteeship services for high-value investors.

Over the past 19 years, Award Global has operated with the corporate ethos of "Integrity-Based, Diligence-Oriented." We have established 24 branches in major cities such as Sydney, Melbourne, Brisbane, Canberra, Adelaide, Perth, and other locations, with our services extending across all regions of Australia and New Zealand.

We hold a leading market share in the mortgage broking industry, with total cumulative settlements exceeding $20 billion—a figure expected to grow. Our standardized management approach and high-quality customer service have made us the largest one-stop financial service group in Australia, dedicated to helping you settle down and purchase property in the country.

About the Role

The primary objective of the Accreditation Officer – Mortgage Division is to ensure that all mortgage brokers and support staff are fully accredited and compliant with the requirements of lenders, aggregators, and regulatory bodies. This role is critical to enabling brokers to operate effectively and legally by managing end-to-end accreditation processes, maintaining up-to-date records, and supporting regulatory compliance across the business. The Accreditation Officer serves as a key liaison between the organization, brokers, and lending partners, ensuring timely onboarding and adherence to industry standards.

Key Responsibilities General Support

• Act as the central point of contact for all accreditation-related queries from brokers, support staff, and internal teams.
• Maintain accurate and current records in internal CRM and accreditation tracking systems.
• Assist in onboarding new brokers, ensuring smooth and timely induction processes.
• Coordinate lender training sessions and maintain attendance records where applicable.
• Collaborate cross-functionally with operations, compliance, and IT to resolve process or system issues.

Compliance Assistance

• Ensure all accreditations align with NCCP Act, ASIC requirements, and lender-specific policies.
• Monitor expiry dates for PI insurance, ID verifications, industry memberships, and relevant compliance documents.
• Support implementation of regulatory changes affecting accreditation procedures or broker eligibility.
• Provide regular updates to brokers and internal teams on changes to lender requirements, legislative obligations, or industry standards.
• Escalate compliance breaches or high-risk matters to the Compliance or Risk Manager as appropriate.

Accreditation

• Manage end-to-end accreditation and reaccreditation processes for brokers across all major banks and non-bank lenders.
• Submit and track accreditation applications, following up with lenders to ensure timely approvals.
• Validate broker qualifications, industry memberships (e.g., MFAA, FBAA), and PI insurance coverage.
• Ensure appropriate lender panel selection based on individual broker profiles and business requirements.
• Maintain lender-specific onboarding documentation and workflow procedures.

Audit

• Conduct regular internal audits to ensure compliance with accreditation standards, including ASIC and aggregator reviews.
• Monitor broker compliance documentation (e.g., CPD logs, police checks, AML/CTF certifications) for currency and completeness.
• Generate audit reports and assist in remediation of any identified non-conformities or gaps.
• Ensure file integrity and proper documentation of each broker’s accreditation lifecycle.

Qualified Candidates

• Bachelor’s degree in Business Administration, Management, Law, Finance, ACCA, ACCA (part qualified)or a related field.
• 1‑2 years of experience in admin, coordination, compliance support, or back‑office roles.
• Strong communication skills in English (verbal and written).
• Excellent attention to detail, accuracy, and documentation.
• Comfortable working in a structured and process‑oriented environment.
• Proficient in Microsoft Office (Word, Excel, Outlook).

What We Offer

• Excellent Mission and Culture
• Meaningful Work
• Competitive Market Salary
• Comprehensive health and medical insurance
• Opportunities for personal development and growth
• Regular team‑building and social events
• 5 Working Days per week
• Additional Bonus, Monetary & Non‑Monetary Perks