Accounting Software Support Specialist

GECO Asia Pte Ltd; Johor Bahru; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A technology firm is seeking a motivated Accounting Software Support Specialist in Johor Bahru. The role focuses on providing exceptional customer support, troubleshooting software issues, and collaborating with developers. Ideal candidates have technical aptitude, strong communication skills, and a customer-centric approach. Competitive salary and flexible work arrangements offered. Fresh graduates are encouraged to apply.

Benefits

Attractive Remuneration Package

Flexible Hybrid Work Arrangement

Annual Leave

Career Growth

Training provided

Qualifications

• At least 2 years of experience in technical support or customer service.
• Proficiency in Chinese, English, and Malay is required.
• Familiarity with accounting principles is a plus.

Responsibilities

• Provide timely and accurate support to customers using audit software.
• Assist customers with troubleshooting software issues.
• Build and maintain strong customer relationships.

Skills

Technical Aptitude

Customer Service

Communication Skills

Problem Solving

Adaptability

Education

Diploma

Job description

Job Summary

Job Summary We are seeking a motivated and customer-focused Accounting Software Support Specialist to provide exceptional support for our audit software. The ideal candidate will have technical aptitude, strong communication skills, and the ability to work independently in a fast-paced environment. This role involves troubleshooting software issues, collaborating with developers, and ensuring customer satisfaction while adhering to auditing standards.

What You'll Be Doing

• Customer Support: Provide timely and accurate technical support to customers using our audit software, ensuring high satisfaction levels.
• Problem Solving: Assist customers with troubleshooting software issues, answering questions, and resolving problems efficiently.
• Relationship Management: Build and maintain strong customer relationships, ensuring their needs are met and exceeded.
• Collaboration: Work closely with software developers and team members to identify and resolve software defects and bugs.
• Compliance: Ensure all support provided aligns with auditing standards and best practices.
• System Enhancement: Analyze support tickets and contribute valuable insights for system improvements.
• Quality Assurance: Perform thorough testing to maintain and improve software quality.

Who Are We Looking For?

• Technical Aptitude: Candidates with a diploma and at least 2 years of experience in technical support, customer service, or a related field.
• Language Skills: Proficiency in Chinese, English, and Malay to effectively communicate with a diverse customer base.
• Accounting Knowledge: Familiarity with auditing and accounting principles is a plus, but not mandatory.
• Independence: Ability to work autonomously in a fast-paced environment with minimal supervision.
• Communication Skills: Strong interpersonal and communication abilities to interact professionally with customers and team members.
• Adaptability: Willingness to embrace new challenges and contribute to a growing, dynamic work environment.

Why You Should Consider This Opportunity

• Attractive Remuneration Package: Competitive salary and comprehensive benefits.
• Flexible Hybrid Work Arrangement: Enjoy the flexibility of both remote and in-office work.
• Annual Leave: Generous paid time off for work-life balance.
• Career Growth: Opportunity for advancement in a rapidly expanding field.
• Fresh graduates are encouraged to apply.
• This position is based in Johor Bahru only.
• Training provided.