ACCOUNTING SOFTWARE SUPPORT

SOLVEIT INNOVATIONS; Kota Bharu; On-site; MYR 100,000 - 150,000; Full time

Job summary

A software solutions company in Kota Bharu, Kelantan is seeking a professional to analyze client requirements and recommend software solutions. The candidate will provide user guides and troubleshooting support while ensuring customer inquiries are handled professionally. Essential skills include a strong grasp of accounting principles, excellent communication abilities, and a customer-oriented attitude. This position emphasizes independence and effective account management.

Responsibilities

• Analyze client requirements and pain points.
• Recommend software solutions and system configurations.
• Provide user guides and training materials.
• Troubleshoot software issues related to data entry and reports.
• Provide helpdesk support via phone, email, or remote access.
• Respond to customer inquiries professionally.
• Translate accounting terminology into simple explanations.

Skills

Understanding of basic accounting principles

Strong communication and presentation skills

Experience in customer service or customer support

Strong problem-solving skills

Attention to details

Customer-oriented attitude

Job description

SOLVEIT INNOVATIONS – Kota Bharu, Kelantan

Analyze client requirements and pain points.

Recommend software solutions and system configurations.

Provide user guides, training materials, and step by step instructions.

Troubleshoot software issues related to data entry, reports, and system settings.

Provide helpdesk support via phone, email, remote access, or on-site visits.

Respond to customer inquires in a timely and professional manner.

Translate accounting terminology into simple, user-friendly explanations.

WHAT WE'RE LOOKING FOR:

• Understanding of basic accounting principles (double-entry, AR/AP, GL, bank recon...etc)
• Strong communication and presentation skills.
• Experience in customer service or customer support.
• Strong problem-solving skills and attention to details.
• Patient, professional, and customer-oriented attitude.
• Ability to work independently and manage assigned customer accounts.