Account Services

MyValiant; Kuala Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A financial institution in Kuala Selangor is seeking an Account Services (Onboarding) Ops Analyst to streamline the Customer Onboarding process. The ideal candidate will have over 3 years of experience in AML/CFT roles, specifically in Onboarding and Customer Due Diligence. Responsibilities include performing eKYC processing, reviewing name screening alerts, and ensuring compliance with regulatory standards. Excellent communication skills are essential for articulating processes to stakeholders. This role may require shift work for 24x7 support.

Qualifications

• Minimum 3 years' experience in AML/CFT roles within a Regulated Financial Institution.
• Hands-on experience in Onboarding and Customer Due Diligence.
• Strong knowledge of MAS regulations on AML/CFT/Sanctions.

Responsibilities

• Support day-to-day operational activities in the Onboarding processes.
• Perform eKYC processing and review name screening alerts.
• Conduct Customer Due Diligence documentation and reviews.

Skills

eKYC processing

Name Screening

Customer Due Diligence

AML regulations knowledge

Good communication skills

Education

Bachelor's degree or equivalent

Job description

Role: Account Services (Onboarding) Ops Analyst

Job Overview: We are looking for an Account Services (Onboarding) Ops Analyst to support the Customer Onboarding journey. The candidate will have experience in key areas such as Proof‑of‑Address (POA) checks, eKYC, Name Screening, and Customer Due Diligence. The role may involve shift work to provide 24x7 support.

Key Responsibilities

• Support day‑to‑day operational activities in the Onboarding processes.
• Consistently perform eKYC processing.
• Review name screening alerts, exercising sound judgment, and ensuring timely alert closures.
• Conduct Customer Due Diligence (CDD) documentation and reviews for Retail Consumers with high standards (e.g., consistency, process adherence, productivity), focusing on new client onboarding reviews.
• Apply knowledge of Singapore AML regulations (e.g., MAS 626) and guidelines in the customer onboarding journey.
• Send outbound requests for information and track progress to ensure timely case closures.
• Ensure compliance with the Bank’s standards and regulatory requirements.
• Perform other ad‑hoc duties as assigned.

Qualifications & Experience

• Minimum of 3 years’ relevant experience in AML/CFT roles within a Regulated Financial Institution, with hands‑on experience in Onboarding, Name Screening, and/or Customer Due Diligence for consumer retail or small & medium enterprise banking segments.
• Minimum of a bachelor’s degree or equivalent from a recognized university.
• Strong knowledge of MAS regulations on AML/CFT/Sanctions related to CDD requirements.
• Good communication skills, with the ability to clearly articulate facts, processes, and policies to stakeholders.