Account Relationship Manager (Farmer)

PT Mitrausaha Indonesia Grup; Kuala Lumpur; On-site; MYR 35,000 - 50,000; Full time

Job summary

A financial services company in Kuala Lumpur is seeking an Assistant Relationship Manager to enhance the profitability of customer portfolios and coordinate across departments for efficient service delivery. You will manage client relationships, identify growth opportunities, and contribute to achieving business targets. The ideal candidate has experience in account management and strong interpersonal communication skills, along with proficiency in English and Bahasa Malaysia.

Benefits

Flexible paid vacations

Health insurance coverage

Mental health and wellness initiatives

Company laptop and tech support

Qualifications

• Min 1-2 years in account relationship management or sales & marketing.
• Basic knowledge in credit and sales for SME banking is advantageous.
• Strong initiative and a positive attitude required.
• Ability to work independently with high commitment.

Responsibilities

• Enhance the profitability of existing customer portfolios.
• Monitor performance of current portfolios and review as needed.
• Coordinate with departments to facilitate drawdown of facilities.
• Provide updates on customer information to relevant parties.
• Grow the SME/commercial portfolio through new business acquisition.

Skills

Account relationship management

Sales & marketing

Social media content creation

Analytical thinking

Interpersonal skills

Proficiency in English

Proficiency in Bahasa Malaysia

Job description

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium‑sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win‑win relationships for the long‑term by having a customer obsession.

Assistant Relationship Manager

• To enhance the profitability of existing customers portfolio through a variety of products offered;
• Monitor the performance of current portfolios and to review as when needed;
• Coordinate with other departments to facilitate the drawdown of facilities, maximize process efficiency and customer satisfaction;
• Provide updates on customer level information to relevant parties in the organization;
• To grow the SME/ commercial portfolio through acquisition of new business with the objective to meet personal targets and department targets
• To identify new opportunities on latest industry trends as to increase revenue growth of the company.

• Min 1-2 years of experience in account relationship management or sales & marketing; experience in social media content creation and basic design is a plus
• Possesses basic knowledge in credit and sales for SME banking/ trade finance products is an advantage
• Possesses basic business acumen and familiar with SME client financing needs, issues, trends and policies in the country.
• Self‑motivated with strong initiative and a positive attitude.
• Able to work independently with high degree of commitment and integrity.
• Analytical and able to think strategically.
• Excellent writing, communications and interpersonal skills.
• Proficiency in English and Bahasa Malaysia; Mandarin is an advantage but not required

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.
• Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well‑being coaching.
• Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Interested to know more about us? Learn about our Stories here.