Account Receivable Specialist (Mandarin Speaker)

Baxter International; Kuala Lumpur; On-site; MYR 165,000 - 248,000; Full time

Job summary

A leading healthcare company in Kuala Lumpur is seeking an Accounts Receivable Specialist to manage customer portfolios and enhance cash collections. The role requires strong negotiation and problem-solving skills, with a focus on improving the collections process. Ideal candidates should possess a Bachelor's degree in Finance and at least 5 years of relevant experience, including proficiency in accounting software. Join a dynamic team and make a meaningful impact in the healthcare sector.

Qualifications

• 5+ years experience in SSC or similar corporate role with primary focus on data analytics.
• Functional knowledge of the accounts receivable and dispute management processes.
• Experience in Collections process improvements.

Responsibilities

• Complete daily collection activities as prioritized.
• Contact customers on delinquent accounts for resolution.
• Resolve unidentified payments and other payment related issues.

Skills

Influencing and negotiating

Problem solving

Customer service skills

Customer communication

Teamwork

Education

Bachelor degree in Finance

Tools

Accounting software

Microsoft Office suite

Job description

This is whereyour work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Summary

The Accounts Receivable Specialist is responsible for maintaining their given portfolio of customers and reducing the aging of open AR by maximizing cash collections and reducing disputes. Specific responsibilities include: identifying, resolving, and collecting past due invoices, reconciling accounts as needed, identifying and resolving disputes (according to the resolution matrix) and providing excellent internal and external customer service.

Essential Duties and Responsibilities

• Complete daily collection activities as prioritized by debt collection software
• Contact customers on delinquent accounts for resolution and payment and record all activities in collection system.
• Understand customer profiles and their related sensitivities.
• Develop strong working knowledge of customer base and company organizational structure for effective issue resolution
• Communicate account delinquency information to Accounts Receivable Team Leader and respective Sales personnel as outlined by the standard collections and escalation process
• Resolve unidentified payments and other payment related issues that have been assigned to the account by the Global Cash Application Team
• Resolve within the predefined time frame those A/R related Disputes that have been assigned to the account.
• Resolve Disputes within own area of responsibility according to the agreed upon timeline.
• Review Dispute documentation provided by cash application or the customer, and assign the Dispute to the appropriate internal owner (as per the resolution matrix)
• Enter notes into Get Paid and provide sufficient information and supporting documentation to the owner.
• Contact customers regarding unidentified Disputes, determine the reason, secure additional documentation as needed and assign those to the proper owners.
• Contact internal owners for resolution of Disputes that are not being resolved on a timely basis.
• Work with internal departments (Pricing, Customer Service, Marketing, Sales) to research, provide support in obtaining additional information.
• Follow-up on and collect disputes deemed invalid by the internal functional teams.
• Identify repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure.
• Support the training and process improvement effort.
• Keep up to date with accounts receivable best practices and technology improvements
• Achieve past due percentage and cash target related goals.

Qualifications

• High level ability to influence and negotiate.
• Excellent problem solving, and customer service skills
• Excellent customer communication skills with high proficiency in speaking and writing (English+ additional languages to be specified)
• Adaptable to new ideas and ways of accomplishing tasks
• Ability to work in a team environment

Education and/or Experience

• Bachelor degree in Finance
• 5+ years experience in SSC or similar corporate role with primary focus on data analytics.
• Functional knowledge of the accounts receivable and dispute management processes.
• Proficiency using accounting and cash application software preferred.
• Proficient in using Microsoft Office suite.
• Experience in Collections process improvements.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

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