ACCOUNT RECEIVABLE, SENIOR EXECUTIVE

CYBERJAYA COLLEGE KUCHING; Kuching; On-site; MYR 150,000 - 200,000; Full time

Job summary

A college in Kuching is seeking a Financial Aid Coordinator to manage student financial inquiries and records. The role involves sending payment reminders, assisting students with account-related questions, and coordinating with departments on financial aid issues. Strong communication skills and an understanding of financial record-keeping are essential. The position offers an opportunity to support students in their financial planning, ensuring they have access to necessary information on payments and financial aid.

Qualifications

• Strong communication skills for interacting with students.
• Ability to manage financial records accurately.
• Experience in student support services is a plus.

Responsibilities

• Send reminders to students about outstanding balances.
• Respond to student inquiries via email and helpdesk.
• Assist in briefing sessions for new student intakes.
• Help students with account inquiries regarding payments.
• Maintain records of financial aid recipients.
• Verify payment clearances for examination eligibility.
• Negotiate payment plans with students in financial need.
• Coordinate with departments on financial aid matters.
• Perform monthly accounts receivable closing activities.

Job description

• Sending reminders to the outstanding student via emails or calls and WhatsApp.
• Attending and replying to student’s enquiry through emails and helpdesk.
• Involved in briefing and induction sessions during New Intake Orientation to explain finance‑related matters.
• Assisting students with account inquiries regarding accounts, payment status, balance and billing issue.
• Updating and maintaining accurate records of financial aid recipients and transactions.
• Checking and verifying payment clearance or outstanding balances for Exam unit to determine whether students are allowed or disallowed to sit for examinations, and handling collection results accordingly.
• Negotiating payment plans with students facing financial hardship.
• Coordinating with other departments on issues related to student financial aid and status.
• Monthly Accounts Receivable closing (Collection Report, Bank reconciliation).
• Other ad‑hoc duties as assigned.