Account Manager (Southern)

Maxis; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications company in Johor Bahru is seeking a Mid-Market Account Manager to foster client relationships and drive business growth. Ideal candidates possess strong communication and interpersonal skills with a passion for customer solutions. Responsibilities include developing strategic plans and managing account performance. Fresh graduates with a proactive attitude are encouraged to apply.

Qualifications

• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Result driven and passionate individual who eager to help customer by providing solutions based on customer needs.
• Relationship management skills and openness to feedback.

Responsibilities

• Develop and formulate strategic tactical plans in a bigger market portfolio.
• Build market position in the assigned account by identifying potential business deals.
• Provide and screen data/information for potential business deals.
• Protect organization's value by keeping company information confidential.
• Grow account depth and breadth to ensure account coverage on top of dealer coverage.

Skills

Strong communication and interpersonal skills

Relationship management skills

Result driven

Customer solution provision

Education

Tertiary education in business administration, sales or relevant field

Job description

Overview

Are you ready to get ahead in your career?

We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

What this role is

We are looking for a Mid-Market Account Manager to oversee the relationships of Maxis with its Mid Market clients in Johor Bahru. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements. The ideal candidate will be able in building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our Maxis’ solutions and achieve mutual satisfaction. The goal is to contribute in sustaining and growing our business to achieve long-term success. Fresh graduates who are energetic with a can-do attitude are highly encouraged to apply!

Responsibilities

• Develop and formulate strategic tactical plans in a bigger market portfolio. To ensure KPI and goals of assigned accounts in portfolio are met.
• Build market position in the assigned account by identifying potential business deals and close relationship with existing and new customers;
• Develop and formulate retention strategy to minimize churn rate of the portfolio of accounts;
• Provide and screen data/ information for potential business deals by analysing market strategy, examining risks and financial accuracy for business decision making;
• Protect organization's value by keeping company information and tender confidential;
• Grow account depth and breadth to ensure account coverage on top of dealer coverage where applicable;
• Assist collection team on customers' aging.
• Ensure pipeline in CRM are diligently updated - consistently exploring new opportunities on weekly basis to follow up through from initiating appointment to closing.
• Capable to develop assigned accounts with Account Development Plans to increase revenue.
• Good collaboration with internal stakeholders to drive operation and service delivery.

Qualifications

• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Result driven and passionate individual who eager to help customer by providing solutions based on customer needs
• Relationship management skills and openness to feedback
• Tertiary education in business administration, sales or relevant field

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.