Account Manager - Mid Market (Johor)

Maxis; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading telecommunications company in Johor Bahru is looking for an Account Manager to develop strategic plans and build relationships with clients. The ideal candidate will possess a tertiary education in business and have strong interpersonal skills to drive account growth and minimize churn rates. Join us to help customers achieve their goals with tailored solutions in a dynamic environment.

Qualifications

• Aptitude in building relationships with professionals of all organisational levels.
• Eager to help customers by providing solutions based on customer needs.
• Openness to feedback.

Responsibilities

• Develop and formulate strategic and tactical plans for accounts.
• Build market position by identifying potential business deals.
• Provide data for potential business decisions.

Skills

Strong communication and interpersonal skills

Relationship management skills

Result-driven

Education

Tertiary education in business administration, sales or relevant field

Job description

Overview

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

What are you accountable for?

• Develop and formulate strategic and tactical plans in a bigger market portfolio. Ensure KPI and goals of the assigned accounts in the portfolio are met.
• Build market position in the assigned account by identifying potential business deals and close relationship with existing and new customers.
• Develop and formulate retention strategy to minimise churn rate of the portfolio of accounts.
• Provide and screen data/information for potential business deals by analysing market strategy, examining risks and financial accuracy for business decision making.
• Protect the organisation’s value by keeping company information and tender confidential.
• Grow account depth and breadth to ensure account coverage on top of dealer coverage where applicable.
• Assist collection team on customers’ ageing.
• Ensure pipeline in CRM is diligently updated – consistently putting new opportunities week on week and progressing the opportunity sales motion from creation to closing.
• Develop account plans for all assigned customers.
• Work with ECO to drive operational smoothness in handling accounts.
• Accountable on driving every opportunity to closure with a close plan.
• Keep track of all post‑sales activities with timely delivery.
• Work closely with Solution Sales/Pre‑Sales team and identify new solutions for all assigned customers for sustainable account growth.

What do you need to have for this role?

• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organisational levels.
• Result‑driven and passionate individual who is eager to help customers by providing solutions based on customer needs.
• Relationship management skills and openness to feedback.
• Tertiary education in business administration, sales or relevant field.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.