Account Manager - Key Corporate

Maxis; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading telecommunications company in Kuala Lumpur is looking for a professional to manage client relationships, drive account growth, and ensure customer satisfaction. The ideal candidate will have proven experience in building strong customer rapport and a focus on achieving revenue targets. Successful applicants will collaborate with internal teams to enhance customer experience and retention. Join a team that values inclusiveness and diversity.

Qualifications

• Proven experience in client relationship management.
• Strong analytical skills to monitor account performance.
• Excellent communication skills for reporting and collaboration.

Responsibilities

• Serve as the primary contact for customers and maintain rapport.
• Identify opportunities for upselling within existing accounts.
• Ensure high levels of customer satisfaction and retention.
• Collaborate with internal teams to enhance the customer experience.

Skills

Relationship building

Negotiation

Account management

Customer satisfaction focus

Job description

Are you ready to get ahead in your career?

Introduction

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Client Relationship Management

• Serve as the primary point of contact for assigned customers, building trust and rapport.
• Develop and maintain strong, long‑term relationships with key stakeholders and decision‑makers within customer accounts.
• Understand customer business objectives, challenges, and needs to effectively position company products/services.
• Conduct regular check‑ins, business reviews, and performance updates with customers.

Account Growth & Revenue

• Identify and pursue opportunities for upselling and cross‑selling additional products or services within existing accounts.
• Develop and execute account plans to achieve revenue targets and strategic objectives for each assigned account.
• Negotiate contracts and agreements to maximise profitability while ensuring customer satisfaction.
• Monitor account performance against KPIs and proactively address any potential issues.

Customer Satisfaction & Retention

• Ensure high levels of customer satisfaction by addressing customer queries, issues, and requests in a timely and effective manner.
• Act as an internal advocate for the customer, collaborating with internal teams (e.g., Support, Product, Operations) to resolve issues and improve the customer experience.
• Proactively identify potential risks to customer retention and implement strategies to mitigate them.
• Gather customer feedback and insights to inform product development and service delivery.

Communication & Reporting

• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Prepare reports on account status, performance, and forecasts.
• Keep accurate records of customer interactions and account activities in the CRM system.

Internal Collaboration

• Collaborate closely with Sales, Marketing, Product, Support, and other internal teams to ensure seamless service delivery and customer success.
• Share customer insights and market feedback with relevant departments.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.