Account Manager – Digital Media (Client Servicing & Growth)

Involve Asia; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading digital media company in Kuala Lumpur is seeking an experienced Account Manager. The role involves nurturing client relationships across media platforms and ensuring successful campaign delivery. Candidates should have 3–5 years of experience in account management, a strong understanding of digital media, and excellent communication skills. Join a creative team that values results and offers room for growth.

Benefits

Hands-on experience with social video and live content

Creative team environment

Opportunity for growth in media and strategy

Qualifications

• 3–5 years of experience in account management or client servicing in digital media.
• Proven track record managing branded content or digital advertising campaigns.
• Strong understanding of social platforms and digital performance metrics.

Responsibilities

• Maintain and grow existing client accounts by fostering trust.
• Oversee the execution of digital campaigns from proposal to reporting.
• Develop strategic media proposals tailored to clients' goals.

Skills

Account Management

Client Servicing

Digital Marketing

Communication Skills

Organizational Skills

Job description

Overview

Please note that this position is based at Commerce Media Ventures (CMV), which operates as an affiliated entity under Val Media Sdn Bhd.

About CMV

CMV is a creator-led, impact-driven digital media company operating leading media brands such as ProductNation, Vie Asia, SenangCite, Ho Kang, and iPrice. We specialize in digital storytelling, video production, affiliate commerce, and AI-powered content solutions. With over 25 million monthly users across Southeast Asia, we help brands scale through powerful content and creative strategy.

Role Overview

We are looking for an experienced Account Manager with a strong background in digital media, publishing, or media agencies. Your mission is to nurture and grow client relationships across our media platforms, ensuring successful campaign delivery and repeat business. You’ll serve as the key bridge between clients and our internal creative, media, and strategy teams.

Key Responsibilities

• Client Management: Maintain and grow existing client accounts by fostering trust, providing solutions, and identifying new opportunities across our media properties.
• Campaign Ownership: Oversee the end-to-end execution of digital campaigns—from proposal to reporting—ensuring timelines, deliverables, and performance expectations are met.
• Proposal Creation: Develop strategic media and branded content proposals tailored to each client's goals using CMV’s full suite of offerings.
• Performance Reporting: Analyze campaign performance metrics (views, engagement rate, CTR, etc.), and translate insights into actionable recommendations to increase retention and upsell.
• Revenue Growth: Drive renewals and upsell opportunities by showcasing CMV’s value, from creator-led storytelling to data-driven eCommerce performance.
• Internal Coordination: Collaborate closely with creative producers, content strategists, and media planners to ensure smooth project execution and client satisfaction.
• Market Awareness: Stay updated on media trends, social platform updates, and client category shifts to proactively advise and lead clients.

Who We’re Looking For

• 3–5 years of experience in account management, client servicing, or sales in the digital media, advertising, or media agency space.
• Proven track record of managing branded content or digital advertising campaigns.
• Strong understanding of social platforms (TikTok, Instagram, YouTube), creator marketing, and digital performance metrics.
• Excellent communication, presentation, and interpersonal skills.
• Proactive, organized, and able to manage multiple accounts with competing deadlines.
• Bonus: Familiarity with eCommerce, affiliate marketing, or TikTok Shop ecosystem.

Why Join CMV

• Work with some of Malaysia’s most-watched and highest-performing media brands
• Get hands-on experience with social video, live content, and affiliate commerce at scale
• Be part of a nimble, creative team that values results, ideas, and fun
• Room to grow across media, creative, and strategy tracks as CMV expands