Account Management Team Lead

Agoda; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading online travel booking platform is seeking an Account Management Team Lead in Kuala Lumpur. The role involves managing a team responsible for growing Agoda’s supply network while identifying performance gaps and coaching team members. Candidates should have a Bachelor's degree, 5 years of operational experience, and strong analytical skills with excellent communication abilities.

Qualifications

• Minimum 5 years of experience in operational or execution role.
• At least 3 years of senior supervisory/team management experience.
• Demonstrated ability to use data to drive decision making.

Responsibilities

• Manage a team of Team Captains and/or Partner Executives.
• Shape plan and strategy of Growth and Accelerator Team.
• Coach, mentor, motivate and evaluate team performance.

Skills

Business development skills

Leadership

Analytical skills

Communication skills

Interpersonal skills

Education

Bachelor’s Degree or higher

Job description

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting‑edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

The Opportunity

As a Account Management Team Lead, your key objective will be growing the coverage and quality of Agoda’s supply network. You will manage a team that takes care of a large portfolio of emerging and high growth supply partners and assist in partnership‑related functions at scale.

In this Role, you’ll get to:

• Manage a team of Team Captains and/or Partner Executives who contact emerging and high growth supply partners to highlight revenue growth opportunities, respond to partner requests, and onboard new partners.
• Contribute to shaping plan, strategy and direction of Growth and Accelerator Team and ensure alignment and achievement of both regional and country growth target.
• Provide constructive feedback – Coach, mentor, motivate and evaluate the performance of the team on a regular basis.
• Identify performance gaps, formulate action plans to address identified gaps, implement and monitor action plans to ensure success.
• Cultivate an environment where team members are empowered and demonstrate a strong sense of ownership and belonging.
• Manage project sprints and ensure appropriate processes, plan and execution is delivered.
• Ensure efficient communication with partners through various communication methods including phone, email, messaging, and webinars.
• Oversee the prioritization of team daily tasks, monitor results and track progress in internal systems.
• Improve team operational processes and manage supporting resources.

What you’ll Need to Succeed

• Bachelor’s Degree or higher from top university.
• Minimum 5 years’ experience working in operational or execution role.
• Understands, demonstrates and can coach/train others on business development skills.
• Minimum 3 years of senior supervisory/team management experience.
• Analytical and proven track record in using data to drive teams and make decisions.
• Intellectual curiosity.
• Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments.
• Ability to work under pressure in a competitive industry/rapidly changing environment.
• Excellent communication & presentation skills and strong emotional intelligence.
• Excellent language proficiency in English.

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

#Kuala Lumpur #Malaysia

Discover more about working at Agoda

• Agoda Careers https://careersatagoda.com
• Facebook https://www.facebook.com/agodacareers/
• LinkedIn https://www.linkedin.com/company/agoda
• YouTube https://www.youtube.com/agodalife

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third‑party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.