Account Management Executive

Upscale Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in client relations is seeking an individual to manage client relationships, monitor campaign performance, and handle renewal opportunities. Responsibilities include conducting lead verification calls and ensuring smooth onboarding processes for clients. Strong communication skills and attention to detail are essential for success in this role.

Responsibilities

• Serve as the main point of contact for clients, especially Tier 1/Corporate accounts.
• Monitor, report, and review campaign progress with detailed updates.
• Proactively engage with existing consumers for renewal opportunities.
• Conduct cold/warm calling to verify potential buyer leads.
• Execute onboarding for new consumers and assist overseas clients.
• Accurately record and maintain all campaign data.

Job description

• Client Relationship Management: Serve as the main point of contact for clients, especially Tier 1/Corporate accounts, ensuring timely communication on campaign status and plans.
• Performance Tracking & Reporting: Monitor, report, and review campaign progress, providing detailed weekly/monthly updates to management and recurring reports to customers.
• Renewal & Contract Management: Proactively engage with existing consumers to discuss renewal opportunities and manage new contract agreements.
• Sales Lead Verification: Conduct cold/warm calling to verify potential buyer leads from marketing campaigns (e.g., Facebook/Company Websites) before internal distribution, ensuring accuracy of information.
• Client Onboarding Support: Execute onboarding for new consumers, handling inquiries and assisting overseas clients by coordinating with internal teams.
• Data Management: Accurately record and maintain all campaign and communication status data.